Delivery Program Manager

Job Title: Delivery Program Manager

Location: Montreal/Laval, QC

Estimated Duration: Full Time

About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

The Delivery Program Manager plays an important role in orchestrating the successful delivery of multiple squads that collectively contribute to the organization's strategic objectives. The role requires strong leadership, communication, and delivery management skills to drive collaboration and ensure the program's overall success.

Primary Responsibilities:

• Develop a comprehensive program plan that defines the program's objectives, scope, deliverables, timelines, and resource requirements
• Identify and engage stakeholders, including executives, Business sponsors, and team members. Maintain regular communication to manage expectations, gather feedback, and ensure buy-in for program initiative
• Establish program governance structures, including steering committees or advisory boards, to provide oversight and guidance
• Coordinate and allocate resources across multiple squads within the program
• Identify and assess program risks
• Monitor the progress of squad delivery within the program, tracking key performance indicators (KPIs) and milestones
• Oversee the management of changes in program scope, schedule, and budget
• Facilitate the closure of the program upon successful completion
• Training and guidance (Establish guidelines) to the team members across squads to establish consistency
• Fluent in both English and French, with strong verbal and written communication skills in both languages. This is essential for effective collaboration with our Quebec-based partners and stakeholders.

 
Skills:

• Financial management:  Budgeting, Forecasting, Accruals and Invoice Management, Variance Analysis
• Scope Management: Establishing outcomes, MVP, epics, stories, releases and milestones
• Resource Management:  Building and managing resource plans to deliver on defined scope leveraging FTE and partner resources 
• Risk Management: Anticipating, identifying, capturing risks; driving plans to mitigate impacts to scope, timeline, budget; escalating and communicating 
• Good understanding of Agile methodologies including SAFe
• Scrum and Kanban
• Product Lifecycle Management

 
Soft Skills:

• Outcome Focused Mindset
• Action Orientation
• Critical Thinking and Problem Solving
• Stakeholder management
• Effective Communication
• Facilitation Skills
• Collaboration
• Problem Solving
• Empathy and Emotional Intelligence

Tool Skills:

• Planview
• Excel
• PowerPoint
• Jira/ Jira align
• Lucid
• Confluence

Our Commitment to Diversity, Inclusion and Belonging 
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
 
Accommodations  
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.