Job Title: Business Analyst
Location: Toronto, ON (Onsite)
Estimated Duration: Fulltime
The SIPS (Solution Implementation Planning and Support) Team is comprised of a group of high performing and knowledgeable analysts who consult, solution, design and support on project and business unit implementations.
The team challenges existing processes and technologies in pursuit of seamless customer experiences, process improvement, and efficiency.
This dynamic environment requires a highly organized individual with strong leadership skills, the ability to effectively communicate, a proven record of delivering quality results as well as a strong foundation in information technology.
The Business Analyst will lead the planning, analyzing , managing requirements and design business processes while ensuring reliable day to day operation of our desktop technologies. The ideal candidate will have knowledge of CTB and CTFS systems, including Pega, Chordiant, TSYS, Admin UI, Jira, Confluence as well as MS applications such as Power Point, Excel, Word, and Visio. The candidate must have a high degree of technical aptitude and the ability to effectively communicate technical information to varied audiences.
- Liaise between the business and technology developers, ensuring common understanding and alignment of functional and non-functional requirements
- Facilitate requirement gathering sessions with multiple stakeholders to extract requirements using best practice methods and tools
- Perform stakeholder analysis to establish business needs and workflows
- Point of contact for various stakeholders related to system issues, questions, and support requirements
- Provide operational, technical and process improvement support across multiple systems
- Provide subject matter expertise and design consultations on call centre technologies
- Challenge the status quo and identify opportunities for improvement
- Clearly communicate the impacts of all system related changes, additions, and conversions to stakeholders
- Support testing efforts, provide test scenarios, and interact with testers and test department to ensure testing is completed successfully pre and post-production
- Attend required project meetings representing CS&O technology
The pay range that the employer reasonably expects to pay for this position is between CA$60,000 and CA$75,000
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!
Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
Open ears. Open minds. Open futures