Job Title: Business Analyst
Estimated Duration: Fulltime
Client: Canadian Tire
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there’s a place for you here.
The SIPS (Solution Implementation Planning and Support) Team is comprised of a group of high performing and knowledgeable analysts who consult, solution, design and support on project and business unit implementations.
The team challenges existing processes and technologies in pursuit of seamless customer experiences, process improvement, and efficiency.
This dynamic environment requires a highly organized individual with strong leadership skills, the ability to effectively communicate, a proven record of delivering quality results as well as a strong foundation in information technology.
The Business Analyst will lead the planning, analyzing , managing requirements and design business processes while ensuring reliable day to day operation of our desktop technologies. The ideal candidate will have knowledge of CTB and CTFS systems, including Pega, Chordiant, TSYS, Admin UI, Jira, Confluence as well as MS applications such as Power Point, Excel, Word, and Visio. The candidate must have a high degree of technical aptitude and the ability to effectively communicate technical information to varied audiences.
- Liaise between the business and technology developers, ensuring common understanding and alignment of functional and non-functional requirements
- Facilitate requirement gathering sessions with multiple stakeholders to extract requirements using best practice methods and tools
- Perform stakeholder analysis to establish business needs and workflows
- Point of contact for various stakeholders related to system issues, questions, and support requirements
- Provide operational, technical and process improvement support across multiple systems
- Provide subject matter expertise and design consultations on call centre technologies
- Challenge the status quo and identify opportunities for improvement
- Clearly communicate the impacts of all system related changes, additions, and conversions to stakeholders
- Support testing efforts, provide test scenarios, and interact with testers and test department to ensure testing is completed successfully pre and post-production
- Attend required project meetings representing CS&O technology
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
The pay range that the employer reasonably expects to pay for this position is between CA$53,000 and CA$70,000
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.