Process Engineer Manager

Job Title: Process Engineer Manager

Location: Toronto, ON (Hybrid)

Estimated Duration: 12 Months

Job Description:

As the Process Engineering Manager, you will be at the forefront of revolutionizing how our business operates. You will lead end?to?end process transformations that empower teams to do more, innovate faster, and operate smarter. You’ll ensure we leverage fit?for?purpose technology while also driving high?impact non?digital solutions such as simplification, standardization, and structural redesign. You will challenge assumptions, question what truly adds value, and reimagine how work should flow across the enterprise. In this role, you will also shape our AI Process Transformation strategy, helping the organization unlock new levels of speed, innovation, and operational excellence, ultimately enabling teams to achieve more than ever before. This role is an individual contributor, reporting to the Director of Process Engineering, Automation, and Business Intelligence.
Key Responsibilities

• Identify and prioritize high impact process transformation and AI opportunities through structured analysis, impact sizing, and alignment with business objectives.
• Analyze end-to-end workflows to identify inefficiencies, non–value-add activities, and potential technology leverage points
• Assess AI/technology readiness by evaluating workflows for standardization, input structure, variability, and exception handling to determine suitability for AI, automation, and other digital solutions
• Recommend process improvement solutions spanning fit?for?purpose technology and non?digital solutions such as simplification, standardization, and structural/process redesign
• Redesign processes to drive efficiencies and ensure AI / technology readiness by standardizing workflows, structuring inputs, reducing variability, and embedding modular logic, ensuring seamless technology integration with appropriate human-in-the-loop controls and governance mechanisms
• Define and implement technology support models that ensure reliable operations post go-live, with clear processes, tiered support frameworks, and defined SLAs to minimize downtime, optimize resources, and deliver a seamless user experience
• Facilitate process improvement workshops with business and technology stakeholders to uncover improvement opportunities and co-design an improved future state
• Train process engineers to identify and assess AI opportunities, assess workflow readiness, embed AI solutions into streamlined processes, and apply prompt engineering best practices
• Lead program operations across the process engineering portfolio by tracking project status, surfacing risks, driving rapid delivery, and providing updates to stakeholders
• Develop playbooks, frameworks, templates and standards to support technology enabled process transformations, ensuring execution consistency, quality, and scalability
• Champion process excellence best practices to elevate process maturity and performance
• Identify and implement internal improvements that enhance quality, accelerate execution, and boost efficiency
• Independently lead and manage projects from scoping to delivery, ensuring strategic alignment, stakeholder engagement, and timely execution
• Partner with businesses and technology teams including Customer Success & Innovation (CSI), AI Strategy, AI Delivery, and other technology delivery teams to collaboratively enable business goals

To succeed in this role, you have:
You bring a unique blend of process transformation expertise, AI and automation experience, strategic foresight, and technology enablement. Success in this role requires:

• 6+ years in leading process transformations leveraging Lean Six Sigma methodologies to eliminate waste, reduce variation, standardize processes, and enable technology
• 1-2 years of experience leveraging and embedding AI solutions within workflows with a strong understanding of AI and automation capabilities, limitations, governance considerations, and process integration best practices
• Strong workshop facilitation skills to guide cross-functional teams through complex business challenges, drive consensus, and align outcomes with strategic business goals
• Executive storytelling and visual communication skills to translate complex process insights into clear, compelling narratives, tailored for senior audiences and framed with strategic clarity, visual precision, and outcome driven messaging
• Enablement leadership to train process engineers, design AI process transformation playbooks, frameworks, and prompt libraries that reinforce quality and consistency
• Strong leadership skills to build trust, influence outcomes, and drive meaningful change
• A visionary, strategic thinker who can shape where the Process Engineering team needs to go next and can look beyond individual processes to understand the broader enterprise ecosystem
• Lean Six Sigma Green/Black Belt certification is required
• Change management and project management experience required
• Capital Markets process knowledge is considered an asset