Site Reliability Analyst

Job Title: Site Reliability Analyst
Estimated Duration: Full Time Permanent
Location:  Toronto 4x a week (Hybrid)

Client: Canadian Tire
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

What You’ll Do
• Provide hands on support for daily application operations, ensuring service quality, data integrity, configuration accuracy, user administration, reporting, and system optimization
• Participate in an on call rotation to deliver after hours support for key business applications.
• Investigate and resolve incidents reported by monitoring systems and end users, including root cause analysis and risk assessment for environmental changes.
• Define monitoring requirements aligned to service level commitments and ensure they are incorporated into project deliverables.
• Maintain documentation and develop training materials to support knowledge sharing across the team.
• Collaborate closely with IT and business stakeholders to understand business processes, address recurring issues, and improve application lifecycle management.
• Evaluate compliance requirements and recommend enhancements based on organizational security policies and established frameworks such as ITIL and COBIT.

Who You Are
• Adaptable, innovative, and comfortable navigating change in a fast paced retail environment.
• Action oriented, with sound judgment and a willingness to take calculated risks.
• Analytical, results driven, and skilled at interpreting data to support continuous improvement.
• A collaborative team player who builds strong relationships and influences effectively across stakeholder groups.
• Curious, challenge ready, and open to new ways of working What You Bring
• At least 5 years of experience in a technical support or development environment.
• Strong communication skills and the ability to work effectively with business users.
• Excellent analytical and synthesis capabilities with the ability to work under pressure and meet strict deadlines.
• Ability to quickly learn, document processes, and train others.
• Strong troubleshooting skills and the ability to correlate information across systems. Proficiency in constructing database queries and reading Oracle/PL/SQL code.
• Ability to navigate and assess Unix/Linux/*nix systems.
• Knowledge of Microsoft Azure fundamentals or administration. Desired Skills
• Experience translating functional requirements into technical solutions.
• Familiarity with object oriented programming languages (e.g., Java, C#).
• Strong understanding of hardware and networking concepts.
• Knowledge of the enterprise applications associated with this role.

Our Commitment to Diversity, Inclusion and Belonging 
 We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
 
Accommodations  
 We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.