Senior Consultant, Change Management & Capability Enablement

Job Title: Senior Consultant, Change Management & Capability Enablement

Location: Toronto, ON (Onsite)

Estimated Duration: Fulltime

About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
What you’ll do
The Senior Consultant, Change Management & Capability Enablement plays a pivotal role in driving both the successful adoption and effective operationalization of Enterprise Retail Capabilities. This role bridges change management, product support and capability build to ensure new capabilities are well-designed, embraced across the organization, and transitioned into long-term sustainment.

Scope:

• Leads the change management efforts inclusive of strategy, planning, and adoption activities for enterprise retail capability initiatives.
• Support the development, implementation, and sustainment of retail capabilities

Change Management

• Lead change management efforts across capability initiatives to ensure smooth adoption.
• Develop stakeholder engagement plans, communication strategies, training, and resistance management approaches.
• Coach teams on change management best practices and support consistent messaging across capabilities.
• Identify change risks and create mitigation strategies at both capability and portfolio levels.

Capability Enablement & Product Support

• Act as a lead support partner to product owners, ensuring alignment with business goals and user needs.
• Support capability build by facilitating requirements gathering and documenting user stories and acceptance criteria.
• Manage and prioritize the product backlog based on business value and stakeholder input.
• Support UAT planning, execution, and defect resolution.
• Monitor capability performance, gather user feedback, and identify enhancement opportunities.
• Ensure smooth transition from initial build to sustainment through documentation and incident support.

What you bring:

• Bachelor’s degree in Business Administration, Information Technology, Organizational Development, or a related field.
• 3+ years of experience in retail, product management, capability enablement, change management, or portfolio oversight.
• Familiarity with change management methodologies such as ADKAR, Kotter, etc.
• Experience gathering requirements, supporting testing, and enabling product/capability transitions.
• Strong understanding of Agile methodologies and product lifecycle management.
• Exceptional communication skills for both technical and non-technical audiences.
• Proficiency with MS Office and project management tools such as JIRA, confluence, Lucid, etc.
• Strong analytical, problem-solving, and decision-making abilities.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while fostering cross-functional collaboration.
• Adaptable and detail-oriented with strong strategic thinking abilities.

Join our team as a Senior Consultant, Change Management & Capability Enablement and play an essential role in driving strategic initiatives by ensuring the successful adoption and integration of new capabilities across the organization. If you are passionate about facilitating organizational change, enabling strong product and capability delivery, and connecting the dots across complex environments, we encourage you to apply.

Our Commitment to Diversity, Inclusion and Belonging 
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
 
Accommodations  
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.