Product Owner

Product Owner
Full Time Permanent
4 days on site in Oakville, ON
Client: Canadian Tire
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Job Description
The Product Owner at Canadian Tire Financial Service (CTFS) will report to the Manager, Digital Products. The successful candidate’s primary responsibility will be to develop and execute customer experience strategies for digital onboarding and servicing of financial products and services. Within this role, the Product Owner will work closely with various departments across the organization as well as Canadian Tire Retail. The ideal candidate has extensive project-based and digital or mobile development experience, excels in creative thinking/problem solving and execution, is a self-starter who possesses strong organization and teamwork capabilities. They should have a commitment to developing robust digital strategies and detailed roadmap to enable future success.

What you’ll do

• Accountable for the Product backlog, define, create and prioritize backlog items (epics/features/user stories) and proactively address issues.
• Clearly communicate the product vision and communicate ‘the story’ effectively to key stakeholders
• Research competitive landscape to identify new solutions or improve existing customer experiences.
• Incorporate Accessibility requirements into user stories, conduct pre-launch and ongoing assessments to ensure web content adheres to mandated standards
• Clearly communicate issues, ideas and concepts (verbally and written) between business and technical parties.
• Work creatively with stakeholders to address areas of concern without diminishing the user experience
• Manage approvals required to deliver projects including Compliance, Legal, Operations and Customer Service
• Collaborate with Marketing Operations, Business Stakeholders and IT Partners to ensure timely delivery of projects
• Investigate customer issues/points of friction, propose and gain alignment for solution, oversee remediation plan
• Oversee all projects through to deployment
• Track NPS, monitor CTB digital performance and benchmark against competitors to identify strengths and opportunities
• Provide team with updates on digital landscape and new opportunities

What you bring

• University graduate, degree in business or marketing preferred
• 4+ years of financial services/business/marketing experience
• Product Management/Marketing/Design experience in the credit card industry
• A passion for and understanding of web/mobile technologies is an asset
• A drive for continuous learning, and developing innovative user experiences
• Experience working with wireframes and a strong understanding of UX
• Collaborative team player with superior influencing skills, who builds relationships easily across various stakeholder groups to move initiatives forward
• Highly organized and action oriented. You can recognize and keep track of all the moving pieces, adjusting to new information, goals and conflicting priorities.
• An excellent communicator, with the ability to engage, influence, inspire partners to drive collaboration and alignment.
• Ability to think and problem solve creatively to address business challenges
• Ability to work independently and prioritize accountabilities to meet business objectives
• Ability to work on complex projects with a diverse team of people

About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility.

Our Commitment to Diversity, Inclusion and Belonging
 We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
 
Accommodations 
 We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.