Service Officer III

Job Title: Service Officer III
Location: Toronto, ON (Onsite)
Estimated Duration: 6 Months

Job Description

• Monitor and review all corporate action notifications and circulars on a daily basis from vendors such as DTC, CDS, TSE, Bloomberg, etc.
• Manual identification of systems that have share positions.
• Search for second source information to validate.
• Determine location of main depository and follow up if corporate action event has not been received to finalize timelines for submission.
• Perform thorough & critical analysis of circulars/notification within tight deadlines.
• Identify potential risk of foreign currency exchange on upcoming corporate action events.
• Identify corporate action events with complex tax treatment and forward to tax department for tax analysis prior to receipt of payment.
• Determine restrictions and eligibility of event for Canadian resident shareholders.
• Determine if any documentation is required and submission timelines to the Agent.
• Analyze information received and break down into condensed form for client's notification.
• Identify important information and conditions to be included to assist the client and reduce risk to the firm.
• For corporate action event review for French preference holders and request translation.
• Co-ordinate mailing with Symcor, send email burst to IA,s and set up for web broker upload.
• Create corporate action files and update on-line logbooks
• Respond to inquiries regarding effective notifications
• Communicate effectively with transfer agents and/or companies to obtain effective confirmed information and other corporate action offering material as required
• Update Database/logbooks as required.
• Ensure Reconciliation system items consistently carry current statuses.
• Escalate problem issues to senior.
• Complete sundry duties and/or assigned daily tasks within agreed upon targets.
• Completes required internal courses and cross-training requirements.

Requirements

• The ideal candidate must have strong written and verbally communication skills
• Must be very good at prioritizing through tight deadlines.
• A self-motivated, detailed oriented and organized individual.
• The candidate should demonstrate sound work ethic, positive attitude, and willingness to learn change and succeed.
• The candidate should be a strong team player as well as work independently with minimum supervision.
• Previous industry experience will be an asset.
• High School diploma with over 5 years of relevant experience or Undergraduate degree and completion of the Canadian Securities Course or other related financial industry course.

MUST-HAVE Hard Skills:

• Strong written and verbal communication skills
• Analize large volumes of information
• Strong detail oriented

NICE-TO-HAVE

• Previous experience with corporate actions (strong asset)
• Previous banking or FI experience
• CSC