Job Title: Operations Officer II
Location: Mississauga, ON (Hybrid)
Estimated Duration: 12 Months
SUMMARY OF DAY TO DAY RESPONSIBILITIES:
Estates processing – processing estates files – transactions, phone : connecting with authorized reps
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure
CUSTOMER:
- Positively contribute to the overall customer experience and loyalty index in each interaction
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
- Create and/or recognize exceptional customer service through established programs
- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
MUST HAVE:
- MS Suites – Excel – basic, outlook, word
- Strong attention to detail, able to work independently and multitasking skills
- Time management – able to adhere to strict deadlines, previous high-volume work experience – has worked with SLAs before
- Adapts well to change – change agent
- Excellent Phone Etiquette – dealing with sensitive matters, speaking with estate representatives and family members of the deceased – compassion, empathy
NICE TO HAVE:
- Bilingual – English and French
- Previous banking experience
- Previous admin or operational officer background
- Previous work with SLAs
- Collections experience
- Estates experience
- Accounting & bookkeeping
EDUCATION: Post-secondary degree
The pay range that the employer reasonably expects to pay for this position is between CA$22.00 and CA$26.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
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