Job Title: Business Analyst (Sales Enablement Operational Support)
Location: Ottawa, ON (Remote)
Estimated Duration: 12 Months
| Expected Start Date | May 2026 |
| Expected End Date | May 2027 |
| Security Clearance Requirement | This work will require Reliability status. Candidates who are eligible for clearance may be submitted, so long as clearance is in place before the contract start date. |
| Language Requirement | English |
| Work Location and On-Site Requirement | Remote |
| Travel Requirement | No |
| Description of Service |
| As the organization continues to roll out and transition to a Salesforce CRM platform, it remains responsible for ongoing support and maintenance of several legacy and operational applications. Additional short-term capacity is required to maintain service levels and support critical business functions during this transition. This engagement requires a Business Analyst to provide targeted support, ensuring continuity of service across legacy and operational applications while responsibilities for Salesforce gradually transition into steady-state operations. Business Analysis Support Operational & Application Support
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| Primary Responsibilities |
Business Analysis Tasks
. Operational Support Tasks
Deliverables
Operational Deliverables
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| Specific Project Requirements, if any |
| The C3 team is accountable for the operational support, maintenance, and continuous improvement of multiple enterprise platforms and integrations. As Salesforce implementation progresses, C3 will assume responsibility for its operations post go live. To ensure a sustainable support model, the team must both: • Maintain critical legacy applications and daily operational workflows • Contribute to Salesforce readiness, integration validation, and transition planning Current BA and operational resources are heavily utilized, with limited bandwidth to support upcoming transformation, onboarding activities, and process stabilization. To mitigate risk and ensure business continuity, supplementary professional services are required to perform structured business analysis tasks, assist with operational activities, manage incidents, and maintain non production and production environments. |
| Skill and Qualification Requirements |
Top Skills Required:
Other Skills Required:
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The pay range that the employer reasonably expects to pay for this position is between CA$70.00 and CA$90.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
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