Service Officer III X 10

Job Title: Service Officer III
Location: Markham, ON (Onsite)
Estimated Duration: 8 Months

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:
Provide accurate, organized, and efficient administrative support; research information, sort mail, and perform other administrative assignments as required. Use software programs and other tools or equipment with ease and efficiency and provide documents/ information that effectively support the needs of the team. Efficiently manage expectations/concerns through strong communication skills, both verbal and written. Proactive and flexible to work in a changing environment.
The Claims Support role plays an integral role within the shared Services group, providing a high level of administrative support to our business partners ensuring the optimal level of customer service and professionalism is provided. The claims support administrator will be responsible to manage efficiently in a multi-tasked environment by promptly responding to all incoming enquiries/requests for a National and Regional Level. This role contributes to the legendary customer experience by collaborating with internal and external partners, to improve speed, accuracy, and efficiency of internal operations. The Claims Support staff must apply appropriate due diligence ensuring accuracy in completing tasks within SLA while mitigating risks and escalation.
Customer Experience

• Build strong working relationships with partners and management by providing appropriate and accurate information
• Contribute positively to LEI by continuously evaluating department speed and accuracy.
• Pro-actively work collaboratively with internal partners to ensure a legendary customer experience in all interactions.
• Share knowledge, expertise
• Take ownership of issues, using expertise and problem solving to enhance client satisfaction

Service Excellence

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality, escalate where appropriate.
• Efficiently manage expectations/concerns through strong communication skills, both verbal and written
• Maintain proficiency with software applications/programs and/or department specific systems as required (ie. MS Office, Word, Claim Centre, Excel, Outlook, etc.)
• Take initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks

Operational Effectiveness

• Provide accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, and perform other administrative assignments as required
• Use software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team
• Efficiently manage expectations/concerns through strong communication skills, both verbal and written

Teamwork/Support

• Be an effective resource and flexible in adjusting to changing work priorities
• Participate fully as a member of a team supporting our partners and contribute to a positive work environment
• Keep team/management informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
• Support the management team by continuously developing knowledge in own area

MUST HAVE:

• Administrative experience
• High School Diploma, Undergraduate degree or college Diploma.
• Working knowledge of Microsoft Office (Excel and Word) – must be able to navigate a spreadsheet
• Basic knowledge and proficiency in MS Outlook
• Able to work in a fast-paced environment & efficiently manage workflow
• Proactive and flexible to work in a changing environment
• Excellent written and verbal communication skills
• Must be able to attend the office onsite 5 days a week. Shift time 9-5.
• Demonstrates sound judgement
• Exceptional organizational skills
• Excellent time management skills

NICE TO HAVE:

• Typing skills 40-60 WPM.
• Knowledge of the insurance industry
• Critical thinking skills