Sr. BSA

Job Title: Sr. BSA

Location: Toronto, ON (Remote)

Estimated Duration: 8 Months

Role Profile:
This role leads consulting and implementation services for integration of our Centralized Identity and Authentication management program. You will act as a trusted advisor supporting business as they evolve their technical footprint on their transformational journey. 
 
Key Responsibilities:

• Industry Knowledge
• Solid understanding of Identity and Access Management (IAM) principles, with hands on exposure to Customer Identity and Access Management (CIAM) use cases.
• Strong grasp of authentication vs. authorisation concepts and the business implications of each.
• Familiarity with common authentication patterns including:
• Single Sign On (SSO)
• Federated identity
• Step up / adaptive authentication
• Multi Factor Authentication (MFA)
• Working knowledge of industry standards and protocols, such as:
• OAuth 2.0
• OpenID Connect (OIDC)
• SAML 2.0
• Understanding of identity lifecycle concepts, including registration, login, credential recovery, profile management, and de provisioning.
• Awareness of risk based authentication and fraud mitigation concepts (e.g., device recognition, behavioural signals, phishing resistant MFA).
• Familiarity with CIAM platform capabilities and limitations (e.g., Auth0, Okta, Azure AD B2C or equivalent), without needing to be a platform implementer.
• Understanding of privacy, data protection, and regulatory considerations as they relate to identity and customer data (e.g., PII handling, consent, data minimisation).
• Ability to translate security and identity requirements into clear business and functional requirements, balancing customer experience with risk controls.
• Understanding of integration patterns between CIAM platforms and downstream systems (e.g., legacy applications, policy/admin systems, APIs).
• Awareness of operational and support considerations for identity platforms (e.g., customer lockouts, recovery flows, incident impact to customers).
• Experience supporting large scale customer facing digital platforms, where availability, performance, and customer experience are critical.

 
Technical Collaboration & Execution:
Provides end?to?end technical delivery (analysis, design, configuration, testing, and deployment) for initiatives within the WBR stream of the CIAM programme.
Provides analysis leadership across multiple teams, guiding and aligning other Business System Analysts to ensure coherent, high?quality requirements for the WBR stream.
Leads WBR stream–specific analysis, scoping, estimation, and delivery planning for complex issues within the CIAM program.
Defines and documents clear, traceable requirements aligned to WBR/CIAM platform capabilities and programme standards.
Develops a strong understanding of current?state processes and target outcomes, contributing to solution design across applications, integrations, and customer authentication flows.
Partners closely with multiple CIAM delivery teams to analyse issues, manage dependencies, and drive implementable solutions.
Thrives in a complex, matrixed delivery environment, demonstrating comfort with ambiguity and evolving requirements.

Transformation & Continuous Improvement
Acts as a change agent by actively promoting the review and implementation of new technologies, methods, practices, and tools to evolve Group Retirement Service product and service offerings.
Proactively seeks out and recommends process, automation, and system opportunities to reduce manual effort/time and decrease implementation time.
Fosters a collegial atmosphere by sharing knowledge and experience with members of the team to upskill and guide them on better ways of doing things.
Pro-actively acquires new knowledge through online learning/training, knowledge transfers, research and/or external use community to apply innovative thinking to solve problems.
Applies a high level of detail to work and consistently looks for ways to improve the quality of a product.
 
WORK EXPERIENCE
Demonstrated experience working within SDLC/Agile:  analysis, design, configuration, prototyping, testing deployment with cloud and on-premises applications.
Experience working with demanding business areas, managing relationships and setting expectations.
Demonstrated ability to multi-task, juggling multiple priorities in a professional manner.
Ability to lead and collaborate remotely.
Knowledge and experience with Data Analytics, Databases, Data Warehouses and other data management, governance and analytics tools, methods and solutions.
 
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
 
Must have a positive, optimistic attitude- solution oriented focused on improvement.
Is a change agent, embraces and promotes change- is excited about adapting new tools and processes and assists with deployment.
Is passionate about technology, the user experience and the business, loves to learn and pass on learning to other and champions new ideas.
University degree or certification in computer science.
General knowledge of Group Retirement Services business processes/practices.
Demonstrated high level of personal ownership, collaborative team- work, holistic value-centric perspective, work adaptability and innovation.
Ability to work under pressure, working on multiple projects simultaneously and juggling priorities