Job Title: Application Support Specialist – Senior
Location: Toronto, ON (Hybrid)
Estimated Duration: 6 Months
Job Title
Application Support Specialist – Senior
Description
Key Responsibilities:
IT Asset Management (ITAM)
- Manage and track IT hardware and software assets using ServiceNow HAM Pro & SAM Pro.
- Ensure asset lifecycle processes (procurement, deployment, maintenance, disposal) are followed effectively.
- Maintain asset compliance, optimize license usage, and prevent over-purchasing.
Configuration Management (CMDB):
- Maintain and improve the accuracy and completeness of the ServiceNow CMDB.
- Ensure Configuration Items (CIs) are properly associated with assets.
- Implement best practices for CMDB governance and data integrity.
Service Mapping & Discovery:
- Work with IT teams to ensure accurate service mapping of applications, infrastructure, and dependencies.
- Utilize ServiceNow Discovery tools to automate asset discovery and improve visibility.
Governance & Compliance:
- Ensure IT asset and configuration processes comply with company policies and industry standards (e.g., ISO 19770, ITIL, SAM best practices).
- Support audits and reporting requirements related to IT assets and software licenses.
Collaboration & Stakeholder Engagement:
- Work with cross-functional teams, including IT operations, security, finance, and procurement.
- Provide training and guidance on asset management best practices.
Required Skills:
Experience:
- 3+ years of experience in IT Asset Management (ITAM) and Configuration Management (CMDB).
- Hands-on experience with ServiceNow HAM Pro and SAM Pro.
- Exposure to Service Mapping and Discovery tools in ServiceNow.
Technical Proficiency:
- Strong understanding of ServiceNow ITAM, CMDB, and Service Mapping capabilities.
- Familiarity with software licensing models, compliance, and cost optimization strategies.
- Knowledge of ITIL framework and best practices.
Desired Skills:
- ServiceNow Certified Implementation Specialist (CIS) – HAM / SAM.
- ITIL v4 Foundation certification.
- Experience with cloud-based asset management.
- Working knowledge of ServiceNow Discovery and Orchestration
The pay range that the employer reasonably expects to pay for this position is between CA$51.00 and CA$61.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
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