Technical Specialist
6 Month Contract
Toronto, ON
4 Days on Site- Don Mills
We are looking for a Technical Analyst to support the daily operations, routine maintenance, and upgrades for the In-Store Technology team. This team manages 30,000 devices- mobile printers, RFID scanners, mobile devices, in-store kiosks, and other employee and customer-facing technologies.
What you’ll do
- Oversee day-to-day SOTI MDM operations
- Provide general Zebra-device support
- Provide 3rd level incident support and resolution for in-store technology, including a large fleet of Mobile Devices (Handheld Computers), Customer Facing Kiosks, VOIP clients, Customer Pickup Lockers, Electronic Shelf Labels, and other similar customer and employee facing technologies.
- Participate in projects by providing hands-on support as required, including pilot/proof-of-concept activities, testing, staging, validating new technologies, and integration activities
- Deploy hardware and software to address Client requests for service
- Participate in technology management processes including technology refresh, asset inventory, patch deployment, configuration management, daytime or overnight, as required
- Enhance the technical expertise of peers via the development and delivery of product training to peers and the creation and maintenance of documentation
- Form a partnership with the business and other IT teams to deeply understand their business in order to ensure the in-store infrastructure is current, well-maintained, and highly available
- Facilitate problem-solving discussions and general communications between Business Clients and IT, and within IT itself
- Provide ad-hoc training as required to support Client needs
- Participate in our Enterprise Change Management activities including attending change management meetings and creating and tracking change requests on behalf of the portfolio
- Participate in Change Management Meetings, including the creating, tracking, and defending change requests at these meetings
- Ensure all Human Resources and development activities including annual objectives and quarterly Check-ins are completed fully and on schedule
- Contribute to a collaborative team environment through information sharing, continuous improvement, process automation, and team cooperation
- Produce on-going, status reports on device inventory, status of various tasks, etc.
What you bring
- Post-secondary education, preferably in Computer Science, Engineering Technology or similar discipline
- Strong technical comprehension including a solid understanding of client/server and networking fundamentals
- Prior experience as a Technical Specialist, System Analyst, Support Analyst, or similar in an Agile project-based environment
- Knowledge and interest in retail industry infrastructure best practices and standards
- Experience with Android, Linux operating systems.
- Experience with Zebra’s hardware platform—handhelds and printers
- Experience with technologies used in remote management of client devices: SOTI’s Mobi-Control, Counterpath’s Stretto, Elo’s Eloview
- Programming/scripting skills: Python, etc.
- Proven experience with remote support of mobile and fixed devices (Android-based) in a managed retail environment, including staging, patching, and end-user support
- Familiarity with enterprise class incident management tools: Service Now
- Strong interpersonal, negotiation, communication (both written and verbal) skills – comfortable communicating with store staff and managers and corporate team members at all levels
- Ability to multi-task and work on multiple projects at the same time and under tight deadlines
- Ability to navigate ambiguity, overcome confusion and simplify complex situations
- Comfortable working with complex data in complex situations with strong analytical and conceptual skills
Nice to haves:
- Retail experience
The pay range that the employer reasonably expects to pay for this position is between CA$40.00 and CA$65.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.
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