Amazon Connect Solution Architect

92334
London, Ontario
Contract
13 days ago

Job Title: Amazon Connect Solution Architect

Location: Toronto, London or Winnipeg (Hybrid)

Estimated Duration: 12 Months
 

Any specific tools/skillset: 

  • Define integration patterns and best practices for Salesforce, Amazon Connect, and enterprise applications.
  • Strong knowledge of AWS services supporting Amazon Connect integrations, including Lambda, API Gateway, EventBridge, IAM, S3, DynamoDB, and CloudWatch.
  • Familiarity with major public cloud providers (AWS, Azure, or GCP); AWS and Salesforce certifications are considered an asset.  
  • Experience with technologies such as Java, SQL,.NET, Salesforce Platform, and AWS.

What You Will Bring

  • Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.
  • Minimum 10 years of experience in complex IT environments, particularly in architecture, application development, and integration.
  • 6+ years of hands-on experience in cloud solution architecture and design, with a strong understanding of Enterprise Design Patterns.
  • Strong experience designing and implementing solutions on the Salesforce platform, including Salesforce Service Cloud.
  • Experience architecting and implementing Amazon Connect contact center solutions, including voice, chat, routing, agent workspace, and omnichannel customer engagement capabilities.
  • Experience designing and supporting integrations between Salesforce Service Cloud Voice (SCV) and Amazon Connect, including CTI integrations, call controls, screen pops, call recording, real-time transcription, and agent experience optimization.
  • Experience designing enterprise integrations using APIs, middleware, event-driven architectures, and microservices.
  • Demonstrated ability to lead and influence technical decisions across multiple teams and priorities.
  • Excellent communication and collaboration skills with both technical and non-technical stakeholders.
  • Expertise in producing clear architecture artifacts (e.g., diagrams, decision records, solution designs, and integration patterns).
  • A preference for simplicity and an ability to challenge technical constraints through iterative and Agile approaches.
  • Strong analytical skills to balance big-picture thinking with attention to detail across a range of contexts.
  • Proven ability to build and maintain stakeholder relationships across geographies, business functions, and vendors.
  • Self-starter with the ability to comfortably operate in ambiguity.

Assets

  • Experience in financial services, insurance, or a similarly complex and regulated industry.
  • Experience aligning architecture with business goals and IT strategy in collaboration with delivery and infrastructure teams.
  • Leadership experience guiding cross-functional technology teams (BA, Development, QA, Product, and Operations) using best practices and standards.
  • Deep knowledge of Salesforce Service Cloud, Service Cloud Voice (SCV), Case Management, Omni-Channel Routing, Knowledge Management, and Digital Engagement capabilities.
  • Experience integrating Salesforce Service Cloud Voice with Amazon Connect using CTI adapters and supporting AWS services.
  • Experience with customer contact center technologies, including IVR, call routing, workforce optimization, conversational AI, and digital engagement channels.
  • Proficiency with CI/CD tools such as GitLab, Git, Bitbucket, and DevOps pipelines.
  • Familiarity with architecture modeling languages and frameworks (UML, ArchiMate, TOGAF, etc.).
  • Understanding of architecture disciplines across Business, Information (Data), Application, Technology, and Security.
  • Experience with Agile delivery methodologies (Scrum, Kanban) and understanding of Agile principles.
  • Knowledge of continuous architecture and value stream approaches to business solutions.

Role profile description: 
 
We are looking to hire a contractor Solution Architect for our Technology Enablement Platform team.  

What You Will Do

Architect & Deliver Meaningful Solutions

  • Design end-to-end solution architectures that align business goals, customer needs, and enterprise strategy.
  • Develop architecture artifacts (diagrams, decision records, models) that clearly define both functional and non-functional requirements.
  • Translate complex business and technology challenges into simple, scalable, and sustainable solutions.
  • Architect customer service and contact center solutions.
  • Collaborate closely with peers to design scalable solutions that accommodate future architectural changes. 

Lead Technical Direction

  • Own the technical vision and solution roadmap in collaboration with Enterprise and Portfolio Architecture.
  • Guide teams through architecturally significant decisions, balancing innovation with practicality.
  • Ensure solutions meet security, reliability, scalability, and performance standards.
  • Define integration patterns and best practices for Salesforce, Amazon Connect, and enterprise applications.

Drive Modernization & Innovation

  • Champion modern architecture patterns (cloud-native, microservices, APIs, event-driven architecture).
  • Identify and introduce emerging technologies and best practices that deliver measurable business value.
  • Continuously improve delivery through automation, reusable components, and platform capabilities.
  • Lead modernization initiatives focused on enhancing customer and advisor experiences through integrated CRM and contact center platforms.

Collaborate & Influence

  • Partner with business leaders, product owners, engineers, and stakeholders to deliver aligned outcomes.
  • Act as a trusted advisor, communicating complex technical concepts clearly to diverse audiences.
  • Build strong relationships across teams, vendors, and platform partners, including Salesforce and AWS.
  • Collaborate with customer service, operations, and digital teams to optimize customer interaction workflows and experiences.

Elevate Teams & Culture

  • Foster a high-performing, agile engineering culture.
  • Mentor developers and engineers on architecture, design patterns, integration strategies, and best practices.
  • Promote a mindset of continuous learning, improvement, and accountability.

The pay range that the employer reasonably expects to pay for this position is between CA$90.00 and CA$100.00

Our voluntary benefits offering includes medical, dental, vision and retirement benefits.

This posting is for an existing vacancy.

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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

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