IT – Business Systems Analyst V

Job Title: IT – Business Systems Analyst V
Location: Toronto, ON (Hybrid)
Estimated Duration: 18 Months

SUMMARY OF ROLE:
Job Description Summary:
As the Senior Business Application Analyst (BAA) and Learning Application expert; lead a diverse portfolio of Learning Application management activities. Act as a business lead and functional business specialist; provides input and executes on strategies, roadmaps, forecasts and manages relationships with technology, business consumers.
 
KEY ACCOUNTABILITIES
CUSTOMER

• Learning application lead for application strategy, delivery, performance, access, data availability & integrity, data retention & disposition, remediation alignment, priorities, plans, communication
• Deployment and change management for initiatives relating to Learning applications managed
• Learning Application SME ownership/input as required into project artifacts (ideation, business case, SRS, etc.)
• Ensures that all guidelines and controls are in place to ensure customer information is protected and that the application is compliant from a risk/privacy perspective, including adherence and compliance with enterprise application / data lifecycle practices for own work and the work of others
• Support daily operational work such as Incident Triage/Escalations; core system consulting and configurations; bulk data loads; data governance; vendor management; release management.
• Work with business partners to provide input on possible work processes and system changes required to support their business

Participate in large Enterprise programs as a SME for business functionality of the applications owned/managed

SHAREHOLDER

• Coordinate with relevant stakeholders to support the development sound business cases with an on-going focus on reusability, scalability, innovation and enterprise-wide solutions
• Supports overall accountability for risk and controls for the application and manages risk assessments and testing
• Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
• Build and maintain positive relationships with businesses, technology groups, and key stakeholders to identify and assess new project intake requests.
• Maintain an “end-to-end” view of the customer, business and processes to be able to triage new requests based on changing partner needs.
• Identify and understand emerging risks related to project activity and ensure business requirements and solutions appropriately mitigate risks
• Manage relationships with project team members, third party vendors/ service partners, other technology and client areas as appropriate
• Manage and/or oversee the implementation of solutions and work closely with key business leaders to optimize and maximize the availability of service, efficiency, and effectiveness

 
EMPLOYEE / TEAM

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
• Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees

 
BREADTH & DEPTH

• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related area  
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty
• Deep expert knowledge of application analysis process and techniques
• Deep expert knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules
• Sound knowledge of bank's agile methodology, business testing and project management
• Deep knowledge / understanding of business support and broader organization
• Deep expertise in analytical and problem-solving skills with the ability to solve or may lead others to solve complex problems, requiring analysis of multiple variables, including consultation with multiple stakeholders
• Uses sophisticated analytical thought to exercise judgment and identify solutions
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Works autonomously as the lead and guides others within area of expertise

MUST-HAVE Hard Skills:

• Strong experience with learning technologies/applications (Cornerstone/SumTotal, Degreed and Workday etc.)
• 5+ years of Business Application Analyst experience

SOFT SKILLS:

• Strong communication skills – verbal and written
• Strong organization skills
• Ability to prioritize tasks
• Strong stakeholder and vendor management skills

NICE-TO-HAVE

• Workday Learning experience is highly preferred
• Learning technology certifications
• Large corporation/enterprise level experience
• Strong Agile experience