Job Title: Software Development – 4
Location: Toronto, ON (Hybrid)
Estimated Duration: 12 Months

Role Summary

  • Work within Capital Markets, Global banking Shared Services Support to maintain production soundness
  • Coordinate with Global PSMs to drive production governance improvement
  • Global Shared Services Support of the interfaces across the platforms internally as well as interface with external vendors globally
  • Involves direct interaction with colleagues based in Hong Kong, China, London, Toronto, New York and India, third party feeder system suppliers, infrastructure teams in IT Services and other Application support teams in WSIT Technology.
  • Ensuring that the business is kept closely informed on production status, this includes Banking Middle Office, and Front & Back office users along with Business Managers.
  • Perform Service Operations, Incident Management, Problem Management, and Release Management duties
  • Be able to work in flexible/rotational shifts with team members and rotational holiday coverage as necessary
  • Provide guidance and mentorship to the team member and help them on the career progression

Main Accountabilities

  • Act as first and second Level Support for Global Banking IT
  • Database support and understanding of DB processes
  • Work with L3 on Root Cause Analysis and troubleshooting issues and applying work-around for defects in Production
  • Work with the Global DevOps team, liaising with the teams in NY, Toronto, India, UK for coordinating upcoming releases
  • Managing and instigating investigation and resolution of systems related issues, guiding more junior members
  • Escalating to the appropriate IT teams where necessary, keeping users appraised of progress through to resolution
  • Ability to resolve complex system related queries, providing expert user advice and feedback on applications under the support remit
  • Ownership of problems until resolution acting as the conduit between users and IT
  • Adherence to Change Control and Fault Reporting Procedures
  • Building a good working knowledge of Global Banking supported systems, their dependencies, down-stream and other related systems. 
  • Developing a sound understanding of the WSIT businesses and process flows
  • Providing effective support documentation and knowledge transfer

Must-haves

  • 5+ years experience in Unix, Database SQL (Sybase, Oracle, PGSQL, MSSQL etc.)
  • Basic knowledge in .NET, Java and Python
  • Windows Server Admin, WebSphere, IIS, MQ, GENEOS, Control M, AppDynamics.
  • ITIL Certification, Incident Management, Problem Management, and Change management
  • Familiar with Agile / Scrum methods 
  • Client interaction, People skills, Customer Service attitude.
  • Aptitude to work with diverse people, time-sensitive and high-pressure environment
  • 4 year University Degree in IT Specific Majors in Computer Science

The pay range that the employer reasonably expects to pay for this position is between CA$77.00 and CA$87.00

Our voluntary benefits offering includes medical, dental, vision and retirement benefits.

This posting is for an existing vacancy.

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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

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