Job Title: Product Support Engineer
Location: Toronto, ON (Hybrid)
Estimated Duration: 10 Months

Role Purpose:
Product Support Engineer to provide technical support and ensure the stability, reliability, and performance of production systems for banking applications. This role is critical for minimizing downtime, resolving incidents, and maintaining high service quality for business users.

Key activities:

  • Monitor, troubleshoot, and resolve production incidents to ensure system availability and performance.
  • Manage incident, problem, and change management processes following ITIL best practices.
  • Collaborate with development, infrastructure, and business teams to deliver timely solutions.
  • Participate in shift and holiday cover rotations as required
  • Collaborate with team in APAC , so early or late  call will be required sometimes
  • Document procedures, incident resolutions, and knowledge articles for continuous improvement.
  • Run crisis call for major incidents if any, collaborate with relevant teams for PIR and RCA post incidents resolve
  • Own and drive local / global team initiatives, projects etc.
  • Support and code delivery for an internal built CI/CD platform 
  • Working knowledge with Python

 
Knowledge & Experience:
Mandatory:

  • Incident, Problem, and Change Management: Strong hands-on experience
  • Automation & Monitoring Tools: Experience with GENEOS, Control M, or similar tools
  • Database SQL (MSSQL, Oracle, etc.): Ability to execute and troubleshoot SQL queries
  • Windows Server Administration: Experience managing and troubleshooting Windows servers
  • WebSphere, Internet Information Service(IIS), Message Queue(MQ), GENEOS, Control M: Familiarity with these platforms/tools
  • Client Interaction & People Skills: Excellent communication and customer service attitude (daily).
  • Aptitude for High-Pressure Environments: Ability to work with diverse teams and handle time-sensitive issues.
  • Knowledge with Git / JIRA / Cloud tech(GCP or AWS)

 
Optional/Preferred Skills:

  • ITIL Certification: Strongly preferred.
  • Experience in Investment Banking: 3+ years required.

 
Experience:

  • 5-8 years in a production support or similar technical role, preferably in investment banking.

The pay range that the employer reasonably expects to pay for this position is between CA$57.00 and CA$64.00

Our voluntary benefits offering includes medical, dental, vision and retirement benefits.

This posting is for an existing vacancy.

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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

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