Change Management Specialist

Job Title: Change Management Specialist

Estimated Duration: 5 Months

Responsibilities

• Apply a structured methodology and lead change management activities   
• Leverage Client change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative 
• Support communication efforts
• Enable the design, development, delivery and management of key communications
• Assess the change impact 
• Conduct impact analysis, assess change readiness, and identify key stakeholders
• Support training efforts
• Provide input, document requirements, and support the design and delivery of training programs
• Complete change management assessments 
• Identify, analyze and prepare risk mitigation tactics 
• Identify and manage anticipated and persistent resistance
• Consult and coach project teams 
• Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan 
• Create actionable deliverables for any required “Extend” plans, such as the Resistance Management Plan 
• Support and engage senior leaders
• Coach people managers and supervisors 
• Support organizational design and definition of roles and responsibilities 
• Coordinate efforts with other specialists 
• Integrate change management activities into the project plan 
• Evaluate and ensure user readiness 
• Manage stakeholders 
• Track and report issues 
• Define and measure success metrics and monitor change progress 

Qualifications: 

• A solid understanding of how people go through a change and the change process 
• Experience with and knowledge of change management principles, methodologies and tools 
• Exceptional communication skills, both written and oral 
• Excellent active listening skills 
• Ability to clearly articulate messages to a variety of audiences 
• Ability to establish and maintain strong relationships 
• Ability to influence others and move toward a common vision or goal 
• Flexible and adaptable; able to work in ambiguous situations 
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach 
• Organized with a natural inclination for planning strategy and tactics 
• Problem solving and root-cause identification skills 
•  Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others 
• Acute business acumen and understanding of organizational issues and challenges 
• Familiarity with project management approaches, tools and phases of the project lifecycle 
•  Experience with large-scale organizational change efforts 
• Change management certification or designation required