Associate Product Manager

87212
North York, ON
Permanent/Direct Hire
Yesterday

Associate Product Manager (HVAC)

Location: Markham, ON
Work model: Hybrid – 4x in office, 1x WFH
Type: Full-time
Region: USA + Canada
Reports to: Director of Product

Role Summary

The Associate Product Manager supports vendor-led and collaborative product development, ensuring products are compliant, well-documented, tested, and supported after launch. This role fits someone who moves fast, communicates clearly, and can make progress even when details are incomplete.

Responsibilities

Product Development and Compliance

  • Support Vendor-Led (VPD) and Collaborative (CPD) developments.

  • Track vendor timelines and tasks in Monday.com (or similar).

  • Manage compliance and certifications (AHRI, Energy Star, ETL, UL, CSA).

  • Monitor regulatory changes and flag risks or delays early.

Product Content and Knowledge

  • Maintain product docs: spec sheets, manuals, submittals, images, exploded parts.

  • Keep product data accurate in QuickBooks and files organized.

  • Deliver product training and maintain internal knowledge (Guru cards).

  • Support Operations with product clear-outs and damaged item review.

After-Sales Quality Control

  • Run after-sales QC and root cause analysis for recurring issues.

  • Coordinate corrective actions with vendors and pursue compensation when applicable.

  • Drive fast resolution to protect customer satisfaction.

Market Research

  • Track competitor products, pricing, features, and positioning.

  • Support customer and market research to inform new product opportunities.

Testing and Warranty Coverage

  • Execute hands-on testing for prototypes and first production runs (function, fit/finish, noise testing).

  • Write clear evaluation reports and escalate issues to vendors quickly.

  • Back up warranty/support processes when needed and manage tickets to SLA.

 

Qualifications

Must-have

  • Experience in product support, vendor coordination, quality, or technical operations

  • Strong documentation and communication skills

  • Comfortable managing tasks across timelines and teams (Monday.com or similar)

Nice-to-have

  • Exposure to compliance/certifications (AHRI, Energy Star, ETL, UL, CSA)

  • Experience with regulated hardware products (ex: HVAC/electromechanical)

  • QuickBooks experience

The pay range that the employer reasonably expects to pay for this position is between CA$75,000 and CA$85,000

Our voluntary benefits offering includes medical, dental, vision and retirement benefits.

This posting is for an existing vacancy.

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Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other  legally protected characteristics. We welcome and encourage diversity in the workplace.