Position Title: Business Analyst – IT
Location: Toronto, ON
Duration: 6 months
Story Behind the Need
Business Group: The IT Service Management team delivers best-in-class technology enhancements in service management for our internal stakeholders and users via robust processes, tools, and governance
Project: The project is ongoing and is a large initiative that aims to re-engineer all of the Service Management processes within the organization and implement all tooling that is needed to support that effort.
Candidate Value Proposition:
The Sr. Process Manager, knowledge Management drives the adoption of best practices through governance, standards, policies, and education that will drive insights, empower automation, and protect our regulatory posture. You’ll also champion and help execute the product roadmap for the related application modules across Service Management tooling.
Typical Day in Role:
- Help to drive the strategic vision for the process area though developing close relationships with stakeholders across the bank
- Lead the creation and maintenance of documentation
- Develop and deliver process training
- Review process KPIs and Metrics and review with leadership and key stakeholders
Process analysis
- Work with business stakeholders, platform team and representatives from CIO areas to identify and document process improvements.
- Work with various teams including reporting, risk, software development, and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority
- Lead continuous improvement initiatives
Leadership
- People and non-people leadership skills
Reporting & Analytics design
- Develop KPIs, Metrics
- Analyze metrics and review for process compliance and opportunities for improvement
Project work / leadership
- Lead key department initiatives during development and execution, involve stakeholders (e.g. risk, legal, audit) as required
Candidate Requirements/Must Have Skills:
- 8 years of experience in a technical domain such as software development, system administration / Operations, reliability and performance engineering, process engineering, etc
- Advanced understanding of what is involved in developing and supporting software and able to engage with software development and operations teams that leverage methodologies such as Agile, DevOps, and System Reliability Engineering.
- Familiar with at least one major process analysis technique or framework including Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc
- Fluency in English is a must.
Nice to Have
- Spanish is an asset.
- Advanced knowledge of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset.
Soft Skills:
- Champions a high performance environment and contributes to an inclusive work environment
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Education:
- Undergraduate Degree in Computer Science, Computer Engineering, or technical equivalent
Candidate Review & Selection:
1st round – teams – 30 mins – HM (Mildly technical)
2nd round -teams – 1 Hr – Panel (Technical)
Best vs Average
Critical thinking, ability to analyze, implement basic logic rules.
The pay range that the employer reasonably expects to pay for this position is between and
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
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Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
Open ears. Open minds. Open futures