Business Information Management Analyst II

Job Title: Business Information Management Analyst II
Location: Toronto, ON (Hybrid)
Estimated Duration: 12 Months

Role Title: 
Design Operations Engagement Manager 
Department Overview: 
It’s an exciting time in financial services! The digital revolution is creating new opportunities for our customers and colleagues, challenging us to rethink the way we identify and meet the needs of the digital end user – new products and services for our customers, and new tools and technology for our colleagues.  Experience design and innovation are at the forefront of this revolution. 
Our client Human Centered Design Practice (HCD) is responsible for all of client Bank’s industry-leading customer and colleague experiences. Engaging regularly with millions in both Canada and the US, the practice shapes and creates differentiated, innovative, elegant, and easy to use end-to-end experiences from strategy/conception through to execution/delivery. 
We support our internal partners in a variety of engagement models and project methodologies: advisory support, strategy and discovery, standalone projects (Agile or PDLC), dedicated execution pods, etc. Our teams are forward deployed to journeys, projects and platforms across the enterprise, working in close collaboration with Product and Technology to deliver legendary experiences for our customers and colleagues.
Client’s Human Centered Design Practice is looking for an Engagement Manager to join our Design Operations team. Design Operations is accountable for managing the business of design – financial management, resource management, intake and planning, stakeholder engagement, information management, escalation support, etc. 
Role Description:
Design Operations Engagement Managers are responsible for experience design business management, supporting HCD and our LOB partners through all stages of the Human Centered Design process. They must ensure high quality work is delivered on time and on budget, while creating a supportive and efficient environment that unburdens our creative talent of operational tasks, allowing them to focus on activities that align with their design/design research skillset. Engagement Managers are often the first and ongoing point of contact for the practice, meaning you are an ambassador and advocate for the human centered design process and its practitioners. 
Engagement Managers must understand and articulate how design and UI build are incorporated into project/business decisions and how they improve the user experience. ?This person is a broadly experienced, business-savvy individual who is well-versed in managing a team while providing outstanding project support relative to the Projects/Platforms/Journeys in progress.

Accountabilities:

• Leads the development of broad solutions and approaches for design strategy and delivery, and acts as a trusted experience advisor to our partners and internal stakeholders
• Work with HCD leadership (strategists, design leads, executives) to develop, plan and price experience strategy and design deliverables; articulate measurable business results around deliverables (including key inputs, dependencies and milestones)
• Clearly articulate and extol core design principles and disciplines to our partners – e.g. discovery, North Star Vision and blueprints; high level designs, wireframes, visual designs, design research, accessibility, content design, etc. 
• Partner with Technology and Business to align and integrate experience design and development activities into overall integrated project plan
• Collaborate with Product, Planning, Business and Delivery partners to strategically manage overall project/feature pipeline, highlighting and mitigating experience risks, issues and opportunities
• Report to Design Operations Senior Management on experience portfolio status, experience risks, issues, financials and escalations
• Consistently manage business expectations, ensuring delivery of the highest quality service, and solicit and act on business and project partner feedback
• Expand and maintain relationships and growth opportunities with key partners
• Effectively and efficiently plan and prioritize all experience deliverables and resources with input from design leadership and practitioners
• Ability to manage project scope, and financials while managing partner expectations
• Ability to interact professionally and effectively with partners at all levels representing different elements of the delivery lifecycle – Project managers, BAs, Business Owners, Product Owners, Portfolio Directors, Platform Owners, Journey Owners, Technology, etc.
• Relationship management of our Vendor resources, focused on all elements of the vendor relationship and process: candidate selection, delivery quality, forecasting, invoicing, etc. with the goal of ensuring our Design leads are supported with the best talent for the work at hand
• Demonstrates an excellent understanding of product design, technology project delivery and digital development 
• Excellent organizational, written, and communication skills with impeccable responsiveness and follow-through on details
• Strong relationship building skills with the ability to influence others by negotiating and building cohesiveness across diverse individual skills and styles
• Be the focal point for any escalations from partners or technology to mediate disputes to ensure Design strategy and Design principles are adhered to and supported
• Demonstrates a strong understanding of client as an organization, the organizational structure, leadership priorities, etc.

Role Requirements:

• 4 plus years of experience managing technology projects involving experience design teams, preferably in a management consulting, financial institution, or design agency environment
• Experience in financial forecasting, creating and communicating financial information, budget management, etc.
• Experience in resource forecasting, creating and communicating resourcing plans, and general resource management
• Experience with and interest in project management tools, project management methodologies and best practices (PMP or Scrum Master certification considered an asset)
• Strong communication, presentation and networking skills
• Creative thinking and analytical capabilities to build solutions
• Ability to work on multiple initiatives simultaneously with strong time management and prioritization skills
• Strong “can do” service attitude towards business stakeholders
• Advanced facilitation, influence management and consensus building skills with the ability to create consensus by negotiating and building cohesiveness across diverse individual skills and styles
• Comfort navigating ambiguity and managing complexity, under pressure and with frequently shifting timelines and priorities
• Keen interest in design methodologies and a desire to work with and learn from design practice leaders
• Deep experience with project/resource management tools like Clarity and Confluence, and business management tools like Microsoft Excel and Powerpoint

MUST-HAVE Hard Skills:

• Great organization skills
• Very detail orientated – multi tasking
• Familiarity of UX design principles
• Can work in a fast paced environment
• Project management
• Resource management
• Stakeholder management
• Strong In excel

NICE-TO-HAVE

• Familiarity with design research
• AI Familiarity
• confluence and Jira and Figma – experience