Business System Consultant

Job Title: Business System Consultant

Location: Toronto, ON (Hybrid)

Estimated Duration: 8 Months

Role Title:  Business Systems Consultant

Any specific tools/skillset: – Technical acumen to translate business needs into implementable solutions, including understanding APIs, integration patterns, data mapping, and non-functional requirements CIAM/identity domain understanding (authentication vs. authorization, SSO, MFA, session management, consent, account recovery, identity lifecycle) and how these impact customer journeys Security, privacy, and regulatory awareness, including risk-based thinking and the ability to embed controls/auditability into requirements and acceptance criteria Agile analysis excellence: decomposing work into epics/features/stories, writing strong acceptance criteria, and maintaining backlog hygiene in Jira with traceability in Confluence Process and journey modelling (current/future state, decision logic, edge cases) to support end-to-end portal experiences across member/sponsor/advisor channels Facilitation and stakeholder alignment skills to drive workshops, resolve ambiguity, negotiate trade-offs, and achieve shared understanding across business, delivery, architecture, and security Testing and validation mindset: defining scenarios, supporting UAT, triaging defects with technical teams, and ensuring release readiness.

Role Profile:
We are seeking a Business Systems Consultant (BSC) to support the Plan Administration Modernization MCLGA (PAMM) initiative. PAMM delivers customer facing enterprise portal solutions and integrates with Customer Identity and Access Management (CIAM) platforms for authentication and authorization.
As a key member of the delivery team, the BSC acts as the primary liaison between business stakeholders and technology teams, ensuring requirements are well understood, outcomes are measurable, and solutions are designed with security, customer experience, and operational effectiveness in mind. You will help shape the product backlog, clarify scope, and support delivery by translating needs into actionable user stories, process models, and acceptance criteria.

What You Will Do

• Partner with Product Owners and business SMEs to elicit, analyze, and document business and system requirements for PAMM capabilities and portal experiences, including end-to-end member, sponsor, and advisor journeys
• Translate requirements into epics, features, and user stories in Jira, with clear acceptance criteria and Definition of Ready/Done considerations (including security and CIAM related scenarios)
• Facilitate workshops (discovery, process mapping, story mapping, refinement) to align stakeholders on scope, priorities, and delivery approach
• Develop and maintain process and data artifacts (current and target state flows, business rules, decision logic) and publish/maintain delivery documentation in Confluence, ensuring traceability from business need to implementation and test coverage
• Collaborate with architects, developers, and QA to confirm feasibility, clarify edge cases, and support solution design and integration decisions
• Define and validate CIAM driven journeys (registration, sign-in, MFA, consent, authorization, account linking, identity lifecycle) in partnership with security and identity teams
• Support testing by contributing to test scenarios, reviewing test results, and coordinating business validation/UAT
• Identify impacts, dependencies, and risks across upstream/downstream systems and recommend mitigation options
• Support release readiness activities, including stakeholder communications, training inputs, and operational handoffs
• Operate effectively in an Agile delivery environment, supporting backlog refinement, sprint planning, demos, and retrospectives; maintain story status and dependencies in Jira and provide clear, current delivery context in Confluence

What You Will Bring

• A bachelor’s degree (or equivalent experience) with 5+ years of proven experience as a Business Systems Consultant, Business Analyst, or Product Analyst delivering complex digital or enterprise solutions, ideally within insurance/financial services
• Strong experience eliciting requirements and documenting functional and non-functional requirements, including security, privacy, and audit considerations
• Demonstrated ability to write high quality user stories, acceptance criteria, and supporting documentation suitable for Agile delivery
• Experience with process analysis and modelling (e.g., BPMN) and translating business rules into implementable logic
• Solid understanding of system integration concepts (APIs, events, data mapping) and the ability to collaborate effectively with technical teams
• Strong stakeholder management skills, including facilitation, negotiation, and the ability to align diverse groups to common outcomes
• Experience supporting testing activities (test scenario creation, UAT coordination, defect triage) and release readiness
• Comfort working through ambiguity and helping teams make progress by clarifying scope, assumptions, and dependencies
• Working knowledge of group insurance and benefits domain concepts (e.g., plan setup, eligibility, billing, premiums, enrollments/life events, claims/coordination, member servicing, and sponsor/advisor interactions) and the ability to translate those needs into system behaviours
• Experience working in Agile (Scrum/Kanban) delivery environments, with hands-on proficiency using Jira for backlog/work management and Confluence for requirements, decisions, and knowledge capture

Assets

• Experience in insurance (group benefits/retirement preferred) or other highly regulated financial services environments
• Familiarity with Customer Identity and Access Management (CIAM) concepts such as SSO, MFA, consent, and identity lifecycle
• Advanced skills with Jira (workflows, dashboards, JQL, backlog hygiene) and Confluence (structured requirements, decision logs, page templates) to support traceability and auditability
• Hands-on knowledge of group insurance plan administration and servicing processes (e.g., plan setup, eligibility, billing/premium, enrollments/life events, claims/COB) and associated member/sponsor/advisor journeys
• Experience working with enterprise portal platforms and omni-channel customer experiences
• Experience with workflow and case management platforms (e.g., Appian, IBM CP4BA/FileNet) and/or content management solutions
• Knowledge of privacy, security, and regulatory requirements impacting digital identity and customer data handling
• Experience supporting multi-year modernization programs, including incremental delivery planning and dependency management
• Relevant certifications (e.g., IIBA ECBA/CCBA/CBAP, Agile/Scrum)