Change Advisory Specialist

Position Title:  Change Advisory Specialist
Location: Scarborough, ON        
Duration: 6 months
             
Story Behind the Need
Business group: GIAM – Business Analysis, Reporting & Analytics .
Project: The OCM is responsible for developing change management plans to assist GIAM with process changes, rollout and any other changes that may impact other groups. The OCM is currently responsible for the creation and delivery of the Communication and training strategy for the Global rollout out of Cloud IDP and PAM Modernization across the whole bank. The change analyst is responsible for all communications including executive, staff, contractors and vendors as well as facilitating training, awareness sessions, Q&A sessions. Without the appropriate Communication plan and strategies in place the rollout will not be well received, and the user experience will be greatly hampered.
Reason: New project requirement
Candidate Value Proposition:
The successful candidate will have the opportunity to work within client. We are technology partners who help the business transform how our employees around the world work. You will get to work with and learn from diverse industry leaders, who have hailed from top technology.
Typical Day in Role:
The main function of the Change Advisory Specialist of a IT Security Analyst is to plan, coordinate, and implement security measures communication and training strategies for information systems to regulate access to computer data files and prevent unauthorized modification, destruction or disclosure of information.
A typical IT Security Analyst is responsible for planning, coordinating and implementing security measures to safeguard the computer database.
Job Responsibilities:

• Develop communication templates and role out plans and migration.
• Manage and develop communications for the different project stages
• Responsible for all communications including executive, staff, contractors and vendors as well as facilitating training, awareness sessions, Kick off and Q&A sessions
• Hosting training sessions with support staffs.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• developing change management plans to assist GIAM with process changes, rollout and any other changes that may impact other groups
• Develop and facilitate communications
• Process change management & facilitate adoption
• Provide standard communication and change management vehicles to keep stakeholders aware of the changes
• build relationships with stakeholders across the organization to assist with managing the process change required.
• Collaborate with Product, Contact Centers, Operations, Design and CX teams to develop change experience plans for new or changing customer experiences: map customer journeys, identify experience gaps, and advocate for less complexity and reduced customer effort whenever possible
• Identify what makes change experiences bad for our customers, always operating constructively toward defining positive alternatives
• Help drive the validation and enablement of customer support models at and following a launch
• Coordination of workstreams and communications amongst partners to ensure channel (e.g. branch, contact centre) preparedness for supporting customers through product and service launches
• Act as an expert on our customer operations, internal and customer escalations, and drive process improvements with the goal of keeping our customers happy – even when things go wrong
• Ensure customer feedback is being captured, analyzed, and actioned – both in preparation for and throughout the duration of a launch,?in an effort to provide the best possible customer experience
• Ensure escalation of issues and blockers impeding the customer experience throughout a launch lifecycle are identified
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

Candidate Requirements/Must Have Skills:

• 10+ years’ experience required Strong experience and detailed technical knowledge in organizational change management and Business analysis experience.
• PROSCI certified – at least 5 years
• 5 years of general knowledge in Identity and access management and security protocols
• 5 years’ experience in performing business requirement documents, process workflows, use cases, data analytics and preparing communications & training contents.
• You have hands-on experience with the Microsoft suite of applications (ie: visio, powerpoint, excel) PowerBI, Powershell an asset, scripting, pivot tables, MS Access, PPT presentations.
• 5 years providing OCM solutions in support of Information Technology projects and programs.

Nice-To-Have Skills:

• Experience in SQL
• Bilingual in Spanish / French is an asset

Soft Skills Required:

• Has advanced communication (verbal/written/presentation) skills
• Strong problem-solving skills, collaborating across the organization to solve complex problems
• Strong team player – needs someone who can collaborate effectively
• Strong presentations skills

Education:

• Post-secondary education in IT or Security related field
• PROSCI certified – at least 5 years

Best VS. Average Candidate:

• Strong Verbal skills, Relevant experience

Candidate Review & Selection
1st round – HM & Team member – MS team – 60 mins.
2nd round – PM – MS teams – 30 mins

The team will be assessing both soft and technical skills.