Change Management Lead

Job Title: Change Management Lead

Location: Toronto, ON (Hybrid)

Estimated Duration: 6 Months

DEPARTMENT SUMMARY
The Enterprise Project Management Office (EPMO) is a key partner in the delivery of change throughout the client. We deliver value by providing services related to Project/Program Management and Delivery, Data Analytics and Reporting, Portfolio Management, and Intake Management.
Our mandate is to deliver seamless execution of change initiatives into the organization through the adoption of an end-to-end project/program management methodology and governance. The team is also accountable for actively managing the portfolio of initiatives (existing and new) that draw upon delivery resources across the COO organization with a focus on raising key indicators relative to human and financial resource capacity. The team works in close partnership with other shared services, Corporate Operations division leaders and business leaders to deliver sustainable change and information to ensure optimization of limited resources to achieve our strategic objectives.

POSITION SUMMARY
Reporting to an AVP, the Program Change Management Lead would be responsible for applying the Organizational Change Management (OCM) methodology throughout the entire lifecycle of a program or programs. They would provide an integrative lens to the change they manage.

In this role, you will be accountable for ensuring the overall success of change management for the program, which contains sub-programs and projects with a high composite of risk. Your proven experience of understanding the business impact and value to the organization, delivering complex change and ensuring the change is sustainable is what sets you apart. The overall success of the program is measured by the realization of business value, client/stakeholder satisfaction, and the quality of results. As a recognized leader, you will provide leadership and direction to Business Sponsors in guiding them through the change process.

KEY ACCOUNTABILITIES
• Actively works with the Program Directors/Project Managers ensuring cohesive integration of change management activities within the individual program/projects plans
• Leads and implements change initiatives related to business processes and technologies
• Develops OCM project/program strategies and plans, including stakeholder assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training
• Identifies and manages anticipated resistance through risk mitigation tactics, ensuring change reinforcement and sustainability plans are in place
• Leads and facilitates meetings with executives and business leads to develop a change adoption plan
• Stays ahead of key developments in the industry and among competitors to elevate the Change Management discipline and delivery capabilities.

QUALIFICATIONS
• Minimum of 15 years’ experience in senior program and project change management positions, working collaboratively as part of cross functional teams
• Extensive experience with large scale organizational change efforts
• Familiarity with project management approaches, tools and phases of the lifecycle
• Strong Analytical, Problem Solving and root cause identification skills
• Proven ability to establish and build healthy working relationships and partnerships with business leaders, peers, clients and team; works transparently and cooperatively with cross-functional teams, effectively engaging all relevant stakeholders, both internal and external
• Challenges the status quo and exhibits a mindset of creativity, determination and an energetic drive to succeed.
• Highly motivated, an independent thinker and has a proven track record of setting and meeting aggressive goals and actions plans, both as an individual and with a team
• Adheres to the highest standards of personal and professional integrity and will set a positive example for others
• Demonstrates change leadership by successfully guiding the organization through change, while maintaining focus, intensity and team cohesion. A confident leader with low ego who has an ability to challenge and defend positions in a respectful way and is viewed as a visible leader, capable of building and articulating a shared vision for change.
• Advanced communication, negotiation, influencing and facilitation skills; ability to create ‘win-win’ outcomes and to obtain support of executive-level management and elicit cooperation and consensus across the business; demonstrated ability to collaborate as well as lead across a matrix organization to execute on change management strategies, influence change and deliver results

ADDITIONAL INFORMATION
• Travel may be required
3 Days in office mandatory