Client Service Manager
Description:
Role Overview:
We are seeking a dedicated and experienced Client Service Manager to join the Cyber Security Operations (CSO) division. In this role, you will be responsible for overseeing the delivery of our cyber security managed services, ensuring they meet the highest standards of quality and efficiency. The ideal candidate has work experience (or a keen interest) in the cyber security industry.
Key Responsibilities:
– Manage and coordinate the delivery of cyber security managed services to clients
– Act as the primary point of contact for clients regarding service delivery issues
– Ensure service level agreements (SLAs) are met and maintained
– Produce and deliver presentations to client decision makers
– Collaborate with internal teams to improve service delivery processes
– Review and monitor reports on service performance metrics
– Become the client advocate internally
Qualifications:
– Proven experience in client management, service delivery, or related client-facing roles
– Work experience in the cyber security industry preferred but not a requirement
– Excellent communication and interpersonal skills
– Comfort engaging with C suite and decision maker level stakeholders
– Ability to manage multiple clients and priorities simultaneously
– Strong problem-solving skills and attention to detail
The pay range that the employer reasonably expects to pay for this position is between CA$32.06 and CA$37.55
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!
Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
Open ears. Open minds. Open futures