Job Title: Collections Agent III
Location: Saint John, NB (Hybrid)
Estimated Duration: 12 Months
This is a Bilingual French request
Provides service and / or sales support on a broad range of banking products and / or solutions to existing / prospective TD customers and/or partners. This role contributes to the growth of the business by developing and deepening new / existing relationships.
CUSTOMER:
Provide courteous, efficient, and professional customer service to ensure inquiries, sales, and/or issues are managed promptly and effectively under all conditions Engage customers / partners in conversation to understand and meet their current and future products and service needs by proactively providing them with information / guidance Offer comprehensive product knowledge and/or guidance as it relates to their respective business area Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
SHAREHOLDER:
Contribute to the achievement of business objectives by identifying sales opportunities and referrals, enabling business growth Promote full suite of products, sales, services and banking capabilities Understand and apply operating policies and procedures Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and procedures Escalate non-standard or high-risk transactions / activities as necessary Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations Support and participate in process improvement opportunities Ensure necessary due diligence to support the accuracy of all customer transactions / activities Be knowledgeable of and comply with Bank Code of Conduct
Skills:
- Verbal and written communication skills, customer service and negotiation skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Knowledge of federal, state, and company policies, procedures and regulations as related to collections.
- Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus.
Required.
- 2-4 years financial and/or customer service experience required.
MUST-HAVE Hard Skills:
- Bilingual – French and English
- Great communication
- MS suite
SOFT SKILLS:
- Attention to detail
NICE-TO-HAVE
- Previous Banking Experience
The pay range that the employer reasonably expects to pay for this position is between CA$20.00 and CA$24.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
This posting is for an existing vacancy.If you believe this post to be fraudulent, please report by clicking here
Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.
Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!