Collections Officer – Bilingual

72459
Brampton, Ontario
Contract
4 weeks ago

The Opportunity

Our client in banking is seeking a bilingual Collections Officer who enjoys using their communication, negotiation, analytical, interpretive, and problem-solving skills to resolve the full suite of bank consumer products in default. This individual will have 1-3 years previous collection experience (preferably with mortgages), be fully bilingual in French and English (both written and verbal) and have knowledge of laws, rules and regulations governing Collection functions in various provinces.

Responsibilities

• Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products.
o Loans
o Lines of credit
o Bank accounts
o Mortgages – line of credit and conventional

• Manage and resolve more complex delinquent account in a timely and accurate manner
• Ensure payments and adjustments are processed accurately and within company policies
• Manage incoming correspondence received from clients and determine action required or next steps
• Review, investigate and analyze accounts to determine the client’s ability to repay the debt
• Negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures
• Maintain account records regarding the financial status of the customer and the status of the collection’s efforts
• Escalate legal or third-party notices where the Bank’s security is at risk, including property tax arrears, tax sales and insurance cancellation notices
• Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate clients
• Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices
• Review and recommend solutions for escalated client complaints

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

Must Have Requirements:

1) Previous collection/recoveries experience (1-3 years), ideally with mortgage collection.
2) Ability to enjoy using your analytical, interpretive, judgement and problem-solving skills.
3) Ability to adapt quickly and easily to changes with fluctuating work volumes in a fast-paced changing environment.
4) Ability to read/interpret mortgage/loan agreements and legal documents including bankruptcy notices and filing Proof of Claims.
5.) Ability to collaborate with geographically and culturally diverse cross-functional team and have knowledge of laws, rules and regulations governing Collection functions in various provinces
6) Fully bilingual in French and English (both written and verbal)

Nice to Haves:

• Strong/advanced competency in the Microsoft Office Suite and SalesForce.
• Comprehensive understanding of Bank products and services

On the job you will:

• Learn about working in a large organization, all the products in the Bank suite and help assist the clients in their financial situations.
• Continue to develop your negotiating and problem-solving skills while coming up with arrangements to suit the client’s repayment ability within Company guidelines and policies. Thanks to a supportive company with a culture of continuous learning and improvements, we are open to hearing what you want to learn and helping you get there.

Education:
• Bachelor’s degree would be an asset

Additional Soft Skill Requirements
• Excellent communication and negotiating (both written and verbal) skills.
Ability to manage competing priorities in a fast-paced environment.
• Openness to change and continuous improvement.
• Strong team player with the ability to coach others in a team environment would be asset
• Results oriented. Proactively seeks solutions and takes would be asset
• Organized and adaptable to change

The pay range that the employer reasonably expects to pay for this position is between and

Our voluntary benefits offering includes medical, dental, vision and retirement benefits.

Applications will be accepted on an ongoing basis.

Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.

Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.

Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!

Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.

Open ears. Open minds. Open futures