Job Title: Customer Experience Optimization Expert
Location: Montreal (open to remote)
Term: 6-month (extendable)
Description
Our client is an industry leading firm that serves clients on a variety of specialized projects that help them to work smarter, grow faster and compete better.
Why join their contract workforce?
– Interesting work: Deliver work that matters to you. We provide the opportunity to get involved in highly technical, complex and interesting projects where you can leverage your specific skillset and expertise to add value.
– Enrich your skills: Access to best-in-class technology, market intelligence and resources to advance your unique technical skills and expertise. Work alongside diverse, passionate and highly skilled professionals working together to drive innovation.
– Flexible opportunities: Find projects that match when and where you want to work.
The opportunity
As a Customer Experience Optimization Expert, your mission will be to analyze, design and implement strategies to improve the customer experience within bank branches. You will work closely with operational teams and stakeholders to identify friction points and propose innovative solutions.
Your responsibilities
- Customer Experience Analysis:
- Conduct qualitative and quantitative research to understand customer expectations and behaviors.
- Identify pain points in the customer journey and propose improvements.
- Strategy Development:
- Develop action plans to optimize the customer experience, taking into account market trends and best practices.
- Collaborate with marketing teams to align customer experience initiatives with promotional campaigns
- Competitive intelligence:
- Monitor banking industry trends and customer experience innovations.
- Participate in conferences and workshops to stay up to date on best practices.
Your qualifications
– 10 years or more of related experience
– Post-secondary diploma in business management
– Analytical skills: Ability to interpret data and draw relevant conclusions.
– Communication Skills: Excellent written and oral communication skills to interact with a variety of stakeholders.
– Knowledge of the Banking Sector: Understanding of banking products and services as well as customer expectations.
– Sense of Innovation: Open-mindedness and ability to propose creative solutions.
– Proficiency in MS Office applications.
L'échelle salariale que l'employeur s'attendrait raisonnablement à payer pour ce poste se situe entre CA$70.00 et CA$80.00 .
Les candidatures seront acceptées sur une base continue.
Notre offre d’avantages sociaux volontaires comprend des prestations médicales, dentaires, visuelles et de retraite.
Tundra Technical Solutions tient à vous remercier pour l’intérêt que vous avez démontré envers cette opportunité. Toutefois, seuls les candidats possédant les compétences requises seront contactés.
Tundra Technical Solutions est un employeur offrant l’Égalité des Chances et l’Action Positive. Nous accueillons et encourageons la diversité sur notre lieu de travail.
Ce poste ne vous intéresse pas, mais connaissez quelqu’un qui pourrait l’être? Consultez notre Programme de récompense de Parrainage, les parrainages sont un grand secret derrière notre succès. Comme toujours, nous sommes à la recherche de personnes formidables. Et nous savons que vous connaissez des gens formidables!
Tundra Technical Solutions est l’un des principaux fournisseurs de services de recrutement et de conseil en technologies de l’information et en ingénierie en Amérique du Nord. Notre succès et celui de nos clients reposent sur une base d’excellence du service. Plutôt que d’essayer continuellement de vendre à de nouveaux clients et entreprises et de simplement remplir des bases de données de candidats, nous nous concentrons sur le développement de relation plus solides et d’une connaissance plus approfondie des défis et des opportunités de nos clients existants.
Oreilles ouvertes. Esprits ouverts. Futurs ouverts.