Genesys Engineer

78781
Markham, Ontario
Contract
10 days ago

Position Title: Genesys Engineer 
Location: Remote
                                               
                                                                                                                
As customer needs continually evolve, our client must stay ahead of the game in providing customers with an exceptional customer service experience.  One key area of focus is Contact center suite of products and incorporating solutions that not only meet today’s needs but are flexible enough to enable us to grow as customers’ needs change.

Our client implemented Genesys Cloud Contact Center (CCaaS and UCaaS functionality) to provide a scalable and extensible platform to meet business needs.

Our client is issuing this Request for Proposal (RFP) to invite front runners in the telephony space, through an invitation only process, to submit proposals to help us augment our Genesys engineering teams through skilled resources who can support and enhance the Genesys platform by implementing new features to meet business priorities.

 

Genesys Engineer 1
  • Performs various Genesys related installations and maintenance routines
  • Provides daily technical support and maintenance, user addition and deletion for new hires and terminations
  • Troubleshoots system issues, determines root cause, repairs, coordinates with vendors when necessary
  • Monitors help desk ticket queues and resolves Genesys related tickets
  • Researches, recommends, and deploys new Genesys features and functionalities
  • Configure and manage IVR (Interactive Voice Response) and ACD (Automatic Call Distribution)
  • Support Genesys WFM to optimize contact center operations.
  • Collaborate with cross-functional teams, including IT, Operations, service desk, and Genesys product operations team
  • Strong knowledge of Genesys platform components (e.g., Genesys Cloud, PureConnect, PureEngage).
  • Experience with scripting and programming languages (e.g., JavaScript, Python).
  • Familiarity with VoIP, SIP, and telephony protocols.

 

The pay range that the employer reasonably expects to pay for this position is between and

Our voluntary benefits offering includes medical, dental, vision and retirement benefits.

Applications will be accepted on an ongoing basis.

Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.

Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.

Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!

Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.

Open ears. Open minds. Open futures