Position Title: Helpdesk / Technical Support
Location: Scarborough, ON (Hybrid)
Estimated Duration: 12 months
Story Behind the Need:
The Cash Processing and Support group is seeking a Foreign Currency Cash Team Analyst to assist with the ongoing Foreign Currency Cash Transaction Project. We are looking for a strong customer service representative who can deal with Branch Managers, taking transit orders, work well under pressure, and maintain an empathetic approach while helping others.
Candidate Value Proposition:
The successful candidate will have many development opportunities throughout their time at the bank as well as the opportunity to work at the Bank full-time in the future with strong performance. The candidate will be hands-on with some of the most advanced and emerging technologies on a day-to-day basis.
Typical Day in Role:
- Reporting to Manager, Cash Processing and Support.
- Booking currency rates for customers.
- Buying and selling currencies from branch staff.
- Inventory for branch network.
- Sending out emails for system issues.
- Taking orders to two cash requests.
- Book rates accordingly and communicate to third party provider to send that rate out to the Bank.
- This role is ultimately a foreign currency cash team role supporting the branch network for all foreign currency needs.
Candidate Requirements/Must-Have skills:
- 1+ years of experience in a customer service-related position.
- 1+ years of experience of phone customer support – preferably within the financial transactions space.
- Experience probing and identifying customers ask – problem solving and analytical thinking demonstrated in recent project or position.
- French-speaking is mandatory
Nice-To-Have Skills:
- Prior banking FI experience.
- Experience with foreign currency orders (worked for an exchange bureau or currency exchange in the past).
- Experience with general ledgers, cash orders or any accounting skills would be an asset.
Soft Skills:
- Excellent communication, both written and verbal, to deal with any ongoing requests or inquiries over the phone.
- Basic ability to work independently and manage one's time.
- Strong multi-tasking skills as they will be on the phone and inputting orders simultaneously.
- Empathetic to stressful workloads.
Best vs. Average Candidate:
- Works well independently with minimal supervision.
- Ability to communicate effectively both in writing and orally.
- Has knowledge of the foreign currency world (buying and selling).
The pay range that the employer reasonably expects to pay for this position is between CA$20.00 and CA$22.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!
Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
Open ears. Open minds. Open futures