Position Title: Helpdesk / Technical Support X 2
Location: Scarborough, ON
Duration: 12 months
Summary:
The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Candidate Value Proposition:
The successful candidate will have the opportunity to work hybrid where they are only asked out come in 2x a month. Team provides wide range of support and opportunity for growth.
Typical Day in Role:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower – high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Must Haves:
- Fluent English/Spanish- Mandatory (no exceptions, bilingual and fluency in both required) –
- 1-2 Years Customer Service Experience
- 1-3 years of browser troubleshooting practices
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have
- Previous Help Desk or Contact Center experience
- Technical Help Desk Experience
Soft Skills:
- Strong Verbal and written communication skills,
- problem solving skills,
- customer service
- empathy, finesse and interpersonal skills.
- High ability to work independently and manage one’s time.
Education:
- College/University in related field preferred but not required
Best vs Avg Candidate:
Strong technical helpdesk experience with strong language proficiency.
1 round of interview over video conference – 1 hour
Manager will send out technical assessment test to be completed within 24 hours after receiving once interview is completed.
The pay range that the employer reasonably expects to pay for this position is between CA$20.00 and CA$25.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!
Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
Open ears. Open minds. Open futures