Job Title: IT Architect I – CAD
Location: Toronto, ON (Hybrid)
Estimated Duration: 3 Months
Job Description
Description:
Summary:
We’re looking for an experienced Amazon Connect Architect to lead architectural design and rollout cutting edge features released by AWS. You’ll partner with business stakeholders to deliver seamless, high-performing customer experiences across multiple channels.
Job Responsibilities:
- Design and document complex integrations between Amazon Connect and other AWS services (Glue, Athena, Lake Formation, Lex, Lambda, etc)
- Expert knowledge in integrating Amazon Connect with Salesforce CRM using modern integration packages such as Service Cloud Voice and SCC-AC
- Familiarity with AWS Glue ETL pipelines to extract Connect Data Lake tables from AWS to Azure for long-term storage
- Research and implement cutting edge AI features such as Conversational IVR, AI powered Case Summary, AI-agent Contact Evaluation
- Create and apply frameworks, methods, best practices and artifacts specific to Amazon Connect implementations
- Communicate clearly with internal teams and customers, translating business needs into technical solutions
Required Skills:
- Hands-on expertise with Amazon Connect configuration and administration
- Experience integrating with Salesforce CRM for Agent Desktop
- Proficiency across Amazon Connect components: Conversational AI, Omni-channel (Voice/Chat/Email/SMS), Queues, Routing Profiles, and Amazon QuickSuite
- Strong IVR design and skills-based routing knowledge; best practices for routing and flows
- Serverless development skills: AWS Lambda, API Gateway; scripting in Node.js or Python for Lambda
- End-to-end omnichannel architecture experience using Amazon Connect and AWS services
- Test automation and performance validation experience
Candidate Requirements
Must-Have Skills:
- Experience with Amazon Connect (Conversational IVR, AI)
- Experience with Salesforce CRM integration
- End-to-end omnichannel (Voice/Chat/Email/SMS) architecture experience using Amazon Connect and AWS services
- Scripting in Python
- Test automation and performance validation experience
Nice-to-Have Skills:
- Architectural Design
- Technological evaluation
- Governance and compliance
Years of Experience: 0 to 2 years of experience
Degrees/Certifications Required: Bachelor’s Degre
The pay range that the employer reasonably expects to pay for this position is between CA$55.00 and CA$61.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.
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