Job Title: Lead Strategist, CRM & Loyalty
Location: Chicago, IL (Remote)
Estimated Duration: 8 Months
We are seeking a Lead Strategist, Loyalty & CRM to lead the strategy, design, optimization, and execution of CRM and loyalty initiatives, with a focus on customer retention, lifecycle marketing, and measurable ROI. This individual will guide all phases of CRM engagements—from discovery to deployment—leveraging expertise in segmentation, program design, modeling, campaign execution, and performance optimization. The strategist will collaborate with internal and client stakeholders across strategy, solutions engineering, and customer success to translate objectives into effective CRM and loyalty solutions. The ideal candidate brings agency experience, strong analytical and consulting skills, and the ability to operate autonomously in a fast-paced, client-facing environment.
Responsibilities:
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Lead strategic planning for CRM, loyalty, and retention programs
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Map pain points to solutions and demonstrate business value and ROI
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Define, benchmark, and track CRM and Loyalty KPIs
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Execute end-to-end lifecycle and engagement strategies
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Identify and mitigate security risks and enforce information security best practices
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Ensure compliance with data privacy laws (GDPR, CCPA) and integrate protection measures throughout the data lifecycle
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Communicate program performance and insights to internal and external stakeholders
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Prepare and present strategy materials for client meetings and new business opportunities
Preferred Qualifications:
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8+ years of experience in CRM, loyalty strategy, marketing, or communications (agency experience required)
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Strong background in data-driven marketing, user-level targeting, and analytics
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Hands-on experience with Adobe stack (CDP, AJO, CJA) or Salesforce is a plus
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Understanding of information security protocols and data privacy compliance
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Strategic, self-motivated, and adaptable in high-speed environments
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Excellent written and verbal communication skills and client-facing professionalism
The pay range that the employer in good faith reasonably expects to pay for this position is between $70.00 and $82.00
Our benefits offering includes medical, dental, vision and 401k.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!
Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
Open ears. Open minds. Open futures