Summary

The Manager, Change Management plays a pivotal role in driving change initiatives from planning through to implementation and sustainment, ensuring business outcomes are achieved. This role engages leaders, stakeholders, and impacted teams to foster understanding and commitment to change, with a focus on how it affects both customers and employees.

The successful candidate will join a people-focused team supporting a major transformation across people, processes, and technology. The Manager will lead the design and execution of change strategies in collaboration with internal and external partners.

Key responsibilities include stakeholder and impact assessments, building and managing a change champion network, developing communication and training strategies, and supporting people leaders in guiding their teams through change.

This is a Toronto-based role requiring in-office presence four days per week to support collaboration and team connection.

Key Responsibilities

Design and execute change management strategies in collaboration with internal and external delivery partners.
Lead change management activities from initiation through implementation and sustainment to achieve business results.
Engage leaders, stakeholders, and impacted audiences to foster an engaged workforce that understands and embraces change.
Analyze the scope of change to assess impacts on people, processes, technology, financials, and risks.
Conduct stakeholder and change impact assessments.
Establish and manage a change champion network.
Develop communication strategies and materials to ensure transparency and engagement.
Design training plans and oversee training material development and rollout.
Support People Managers in leading and advocating for change.
Identify and address resistance to change through proactive strategies.
Monitor and report on change adoption and implement corrective actions as needed.
Support People and Culture initiatives to build cohesion, celebrate milestones, and foster a culture of success.
Promote a culture of transparency, collaboration, and service excellence among partners.

Qualifications

Minimum 4–6 years of experience supporting large change initiatives in the Financial Services or Insurance industry.
Post-secondary degree in a related field or equivalent combination of education and experience.
Change Management certification (e.g., PROSCI or equivalent) preferred.
Strong interpersonal and relationship-building skills.
Excellent PowerPoint and storyboarding skills.
Detail-oriented with the ability to operate in a fast-paced environment.
Self-starter, proactive, and motivated to drive positive change.
Commitment to professional standards, internal controls, and compliance.

Skills and Competencies

Expertise in Change Management methodologies and practices.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Influence and stakeholder management skills.
Data-driven decision-making capabilities.
Knowledge of business analysis and project delivery practices across the project lifecycle.

The pay range that the employer reasonably expects to pay for this position is between CA$80.00 and CA$100.00

Our voluntary benefits offering includes medical, dental, vision and retirement benefits.

This posting is for an existing vacancy.

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Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.