Manager Operational Resilience

Job Title: Manager Operational Resilience

Location: Oakville, ON (Hybrid)

Estimated Duration: Fulltime

Oakville, Ontario, 4 days on-site

About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

About Role
The Manager, Operational Resilience is responsible for leading a small team that supports the AVP, Enterprise Risk Management by developing, maintaining and overseeing Canadian Tire Bank’s Operational Resiliency program. You will work with business partners across the Bank and Canadian Tire Corporation to establish robust processes for delivering on the regulatory requirements and the ongoing maintenance and enhancements to the program. You will play an integral role interacting with senior management providing risk management expertise that supports the achievement of strategic objectives.

What you’ll do

• Support the development of the Operational Resilience methodology and other risk domains within Resilience Risk, including Business Continuity, Third Party, Incident and Crisis, and Disaster Recovery.
• Identify critical services and dependencies, set impact tolerance levels, develop and advise on design of realistic scenario-based testing, manage risks from third parties, and collaborate with stakeholders to mature the organization's operational resilience framework and ensure regulatory compliance.
• Assist in the development, implementation, and maintenance of the Operational Resilience program roadmap. Outline key milestones, deliverables, and timelines to ensure activities align with the team’s strategic objectives and goals.
• Act as the subject matter expert for operational resilience, providing advice and guidance to first line of defense teams.
• Help develop and implement policies and frameworks to manage operational risk and resilience.
• Provide oversight for resilience risk metrics, identify potential breaches, and recommend actions.
• Engage with key stakeholders, including critical business service owners, ensuring their needs and expectations are met throughout the project lifecycle.
• Collaborate with stakeholders to gather feedback, comments, and challenges. Lead engagement sessions to provide a comprehensive tracking mechanism for managing changes in our operational resilience posture.
• Foster a collaborative and productive working environment to achieve project success.
• Deliver end-to-end capabilities and planned outcomes within assigned projects.
• Maintain effective communication channels with project teams, stakeholders, and senior management.
• Develop training materials and facilitate training sessions as necessary.
• Deploy change management strategies to enable successful project outcomes.
• Ensure activities are delivered with urgency; raise arising risks/issues to appropriate leadership.
• Provide project reporting, including regular status updates and ad hoc summaries of timelines, risks, and issues.
• Lead a customer-focused culture within the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Support identifying efficiencies and synergies across similar activities in different segments.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Build a high-performance environment by implementing a people strategy that attracts, retains, develops, and motivates team members through fostering an inclusive work environment; using a coaching mindset; communicating vision/values/business strategy; managing succession; and development planning for the team.
• Support process improvement opportunities to enhance our Operational Resilience posture, including Risk and Control Inventory, GRC design and implementation, RCSAs (Risk Control Self Assessments), NIRAs (New Initiative Risk Assessments), Scenario Analysis, and KRIs (Key Risk Indicators).
• Produce high-quality Operational Resilience management reports for relevant governance bodies on a regular basis.
• Undertake ad hoc tasks as required by the business.
• Challenge, advise, and partner with business units and oversight functions to actively manage resilience-related risks.

Who you are

We are looking for high performing individuals with the following attributes:
 

• 5-7 years’ experience and knowledge of risk management practices.
• Knowledge of Operational Risk and Resilience related regulations e.g. OSFI E-21, OSFI B-10, OSFI B-13, is an asset.
• Strong organizational skills and ability to manage multiple projects.
• Ability to identify, manage and collaborate with multiple stakeholders across the CTB and CTC.
• Strong written and verbal communication skills in preparing communications and engaging effectively with business partners/stakeholders across the Bank.
• Demonstrate ability to exercise sound judgment as to the materiality of risks where identified.
• Strong presentation skills to explain regulations and internal policy and procedure.
• Demonstrate proven time management skills and the adaptability to address shifting priorities and meet tight deadlines.
• High standards of performance, confidentiality, integrity, timeliness, and efficiency must always be upheld.
• Agile and innovative and can manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving retail environment.
• Creative thinkers who take initiative and are capable of building, launching and managing projects/programs that drive results for our customers
• Problem solvers with the ability to analyze and prioritize to meet business objectives
• Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward

If you’re curious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then Canadian Tire Bank is the place to be.

What you’ve done
 

• 5-7+ years of risk management, internal audit or equivalent business experience, preferably at a Canadian financial institution
• University degree or college diploma in a business-related discipline
• Demonstrated ability to work in a complex environment and to build, develop and grow internal and external stakeholder relationships to meet strategic goals through collaboration and highly developed influencing and problem-solving skills
• Excellent communication, negotiating and influencing skills at senior levels
• Leadership experience in managing teams
• Strong writing skills in policies, procedures and board level reports
• Strong analytical skills to identify and assess risks from various sources of data
• Ability to work collaboratively with cross-functional teams
• Ability to manage multiple tasks with competing priorities
• Strong knowledge of Canadian banking regulations

Our Commitment to Diversity, Inclusion and Belonging 
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.