Job Title: Office Manager
Location: Richmond Hill, ON (Onsite)
Estimated Duration: Fulltime
Job Description
Company Overview
We are a small, dynamic Canadian subsidiary of a well-established German company. Our Toronto-based entity serves as the primary sales and distribution hub for the North American market.
With a lean team of currently three employees – two of whom are focused on production, warehouse, and shipping operations – we are seeking a highly organized and proactive Office Manager to strengthen our administrative and commercial processes.
Position Summary
The Office Manager plays a key role in ensuring smooth daily operations and supporting the company's continued growth. This position requires a hands-on, structured professional who thrives in a small business environment and is capable of establishing, optimizing, and maintaining efficient processes. The ideal candidate combines strong administrative capabilities with a process-oriented mindset and excellent communication skills.
Key Responsibilities
Administrative & Commercial Operations
- Process customer orders from receipt through fulfillment
- Prepare and follow up on sales quotations
- Act as the primary point of contact for customer inquiries and clarifications
- Coordinate and confirm delivery dates with internal and external stakeholders
- Maintain and update customer and order data in the ERP system
Communication & Coordination
- Serve as a key liaison between the Canadian subsidiary and the German headquarters
- Ensure clear and timely communication across all stakeholders
- Support cross-border coordination of orders, deliveries, and commercial topics
Process Management & Improvement
- Establish, document, and continuously improve internal processes
- Identify inefficiencies and implement structured solutions
- Ensure consistent execution of administrative workflows
General Office Management
- Handle a wide range of administrative tasks typical for a small organization
- Support basic accounting processes (e.g., document preparation, coordination with external partners)
- Maintain organized documentation and filing systems
- Assist with operational and ad-hoc tasks as required
Required
- Fluent English skills (spoken and written)
- Strong proficiency in Microsoft 365, especially Excel (data handling, reporting, structured workflows)
- Strong organizational and multitasking abilities
- Structured, process-oriented thinking with a hands-on approach
- High level of reliability, ownership, and attention to detail
- Ability to work independently in a small team environment
Preferred
- Professional working proficiency in German is a strong asset
- Experience working with ERP systems, ideally Odoo
- Previous experience in a similar administrative or office management role
- Experience in a sales-driven or distribution-focused environment
Personal Attributes
- Proactive and solution-oriented mindset
- Strong communication and interpersonal skills
- Ability to set priorities and drive execution in a lean organization
Comfortable building structure and processes from the ground up
The pay range that the employer reasonably expects to pay for this position is between CA$55,000 and CA$70,000
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.
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