Job Title: Operations Officer
Location: Markham, ON
Estimated Duration: 9 Months
4 days a week on site
SUMMARY OF THE ROLE:
Reporting to the Manager, Deposit Compliance Remediation, Small Business Banking, the Account Specialist, Small Business Banking will assist customers in updating required or missing customer information, conducting account reviews, and providing support to ensure a legendary customer experience.
This position requires a strong communicator who is comfortable engaging with customers over the phone in a contact center environment and ability to navigate multiple software and platforms.
EXPERIENCE:
Years of Overall Experience: 1 + years of relevant experience
Preferred/Ideal Candidate Background: Banking experience, preferably Contact center focused client service experience
RESPONSIBILITIES:
Customer Contact:
- Provide inbound and/or outbound support to customers in a non-face-to-face environment.
- Create exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.
- Navigate multiple screens and systems to locate and update customer information during customer calls.
- Use effective relationship skills when communicating with partners/colleagues/customers
Account Review & Maintenance Activities:
- Conduct reviews of customer accounts and files to identify discrepancies or missing information and determine the next appropriate step, based on outlined procedures.
- Follow all end-to-end procedures accurately for Business Account compliance, including documentation of all interactions with customers.
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions.
- Adhere to company policies, procedures, and standards to ensure compliance in all customer interactions.
The pay range that the employer reasonably expects to pay for this position is between CA$20.00 and CA$25.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.