Operations Officer I X10

Job Title: Operations Officer I
Location: Toronto, ON (Hybrid)
Estimated Duration: 3 Months

Summary of Day-to-Day Accountabilities:
Candidates will be working within AML operations, conducting rapid (15-20 min) reviews of data discrepancy alerts that are triggered via system functionality / capabilities based on regulatory requirements / risk factors / behaviours.

• Reviewing data discrepancy / incompleteness alerts for potential remediation
• Read source documents such as book of record systems, physical documents etc and enter correct data in specific data fields on reporting systems using keyboards/computers/applications etc
• Compile, sort and verify the accuracy of data before it is entered. And accurately record customer/client/transaction date.
• Locate and correct data entry errors and/or report them to supervisors / partners within SLA
• Compare data with source documents and/or re-enter data in verification format to detect errors.
• Writing/Reaching out to partners for missing data and ensuring the same is provided and entered.
• Interact with partners by responding to requests in an effective and timely manner

Job Details
CUSTOMER

• Act as a key resource or representative by providing technical subject matter expertise / analysis or operational process support on EFTR (Electronic Fund Transfer Reporting) Regulatory reporting.
• Contribute to the identification, and implementation of new processes, operating workflow, additional services / products / applications or operational efficiencies
• Ensure reports are filed in accordance with regulatory requirements
• Develop and execute on reporting functions, AML and/or produce consolidated or aggregated reporting as appropriate
• Refer or escalate processing or operational issues as needed based on a solid understanding of the processes, business requirements, issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

SHAREHOLDER

• Prioritize and manage own workload to meet requirements for operations, service and productivity
• Execute accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary
• Comply with applicable internal and external audit and regulatory requirements and may actively participate in Audit Reviews, providing recommendations and guidance as required
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Regulatory Reporting, Anti-Money Laundering, Business Continuity Management)

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Excellent organizational and time management skills. Ability to adhere to strict deadlines and handle high volumes of work. Attention to detail is crucial.
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Require specialized expertise and performs multiple and/or diverse tasks that are highly complex, involving multiple steps, systems, and jurisdictions
• Actively review internal processes/activities and provide ideas for process improvement
• Transactions and activities require in depth knowledge across a broad range or variety of products, processes or systems within own area of specialty and where transactions could be characterized by moderate to high risk
• Gather and analyze data to identify complex problems and escalates as required
• Generally interact with internal customers / partners for functions performed and/or external customers May provide process / policy guidance to others (e.g. within team, internal partners)
• Focus of work is weekly, monthly and/or longer with addition of adhoc and initiative-based requests, as required
• Process subject matter expert in a range of technical processes and procedures Generally reports to a Team Manager

MUST HAVE:

• 1-2+ years of AML operations, data entry/enrichment, regulatory reporting, client onboarding / KYC, and/or payments transaction processing experience
• Previous corporate / financial industry experience

MUST-HAVE Hard Skills:

• up to 1 years of AML operations, data entry/enrichment, regulatory reporting, client onboarding / KYC, and/or payments transaction processing experience
• Previous corporate / financial industry experience – banking experience (international included)
• Self-driven and motivated to learn
• Able to work independent but also work as part of a team
• Computer savvy – pick up on internal systems and quick learner. Previous advanced experience with computer applications, Microsoft Word and proficiency in Excel

NICE-TO-HAVE

• EFTR Regulatory Reporting in Canada
• Professional education or certifications
• Business writing experience