Operations Officer II

Job Title: Operations Officer II

Location: Markham, ON (Hybrid)

Estimated Duration: 6 Months

Job Responsibilities:
 
In this position, you will play a key operational role in ensuring the accuracy, efficiency, and integrity of daily Shared Services functions. You will be responsible for managing critical administrative processes, maintaining compliance with regulatory requirements, and supporting the smooth flow of confidential information across the organization.
 
 
Operational Excellence:

• Serve as the primary custodian for daily key control, ensuring accurate sorting, distribution, and handling of incoming mail and related materials.
• Complete assigned workload in alignment with established Service Level Agreements (SLAs), consistently meeting targets for accuracy, timeliness, and productivity.
• Actively review internal processes and day to day activities, identifying opportunities for simplification, efficiency, and improvement.
• Investigate and escalate non standard activities in accordance with established procedures.
• Apply enterprise frameworks and methodologies relevant to operational activities, including Anti Money Laundering (AML) requirements and Business Continuity Management standards.
• Maintain a strong understanding of industry regulations, and emerging issues, ensuring proper due diligence and adherence to operational practices.
• Uphold and comply with the Bank’s Code of Conduct, consistently exercising professionalism, integrity, and sound judgment.
• Manage sensitive documentation and confidential information with discretion, escalating issues or irregularities when appropriate.

 
Team & Employee Engagement:
 

•  Participate actively as a contributing member of the team, promoting collaboration, effectiveness, and a positive, supportive work environment.
• Build and share operational knowledge by thinking critically about workflows, identifying improvement opportunities, and engaging in constructive dialogue with colleagues.
• Take ownership of personal performance and development by participating in ongoing learning, cross training, and skill building activities within the team.
• Contribute to a fair, inclusive, and equitable workplace that values and supports a diverse workforce.
• Represent the function and the organization with professionalism, acting as a brand ambassador both internally and externally.

 
 
Must haves

• 2 to 4 years relevant experience with strong knowledge of the business unit and operations functions
• Strong attention to detail with proven time management and organizational skills
• Proficiency in Microsoft Excel and Office, Acrobat Reader, General Windows Applications use- VERY IMPORTANT! Need to be computer savvy.
• Excellent verbal and written skills

 
Nice to have:

• Banking experience
• Undergraduate degree/ college diploma preferred