Operations Officer II – Bilingual

Job Title: Operations Officer II – Bilingual
Location: Montreal, Quebec (Onsite)
Estimated Duration: 2 Months

SUMMARY OF THE ROLE:
Typical Day-to-Day Responsibilities: Person will perform day-to-day admin duties, issuing cheques and deposits, more repetative work, documentation and record keeping, some receptionist duties.
Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
CUSTOMER:
Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained- Identify opportunities to improve service delivery- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels- Interact with partners by responding to requests in an effective and timely manner
SHAREHOLDER:
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity- Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures- Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate- Support the timely and accurate completion of business processes- Actively review internal processes/activities and provide ideas for process improvement- Investigate and escalate non-standard or high-risk activities as appropriate- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)- Be knowledgeable of and comply with Bank Code of Conduct

Skills:

• Bilingual – French/English
• Ability to adhere to strict deadlines and handle high volumes of work- Excellent quantitative and analytical skills
• Excellent organizational and time management skills
• Ability to work independently, as well as part of a team- Self-motivated and goal-oriented
• Ability to adapt to changing policies and procedures
• Attention to detail is crucial
• Understanding of MM and FX Products (e.g. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs
• Knowledge of Global and WSS platforms would be an asset

Education/Experience:

• 0-2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps, and Forwards)

Must Have Skills

• Fully Bilingual in English and French- both written and verbal
• 2-4 years of experience in Adminisrative services
• Proficient in Microsoft 365- Word, Outlook and Excel
• Tech Savvy- Ability to quickly learn internal systems/software.

Soft Skills:

• Strong Interpersonal skills
• Attention to detail and Accuracy

Nice-to-have skills:

• Banking/Financial background