Job Title: Operations Officer II X 2
Location: Markham, ON (Hybrid)
Estimated Duration: 12 Months
Department Overview
The Cash Management Services in Business Banking is responsible to deliver and manage tools that Business Banking customers use to issue and receive payments and manage their cashflow. Examples of these services include Web Business Banking (our on-line business banking platform), Wire Payment, EDI /XML (PDS) and Electronic Funds Transfer services, etc.
Cash Management Services (CMS) provides end to end support for all CMS Services from Implementation through to day-to-day support. CMS supports all segments including Commercial National Accounts and client Securities corporate accounts.
Job Description
- Complete accurate on-boarding of WBB applications onto the mainframe and billing systems within the established Service Level Agreement.
- Respond to all email requests from the business partners in a timely manner
- Ensure that negotiated fees are input properly into the billing system and that all steps are followed when processing monthly billing.
- Create a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the customer experience.
- Maintain and process all ADHOC billing spreadsheets and ensure all rejected items are reprocessed
Job Requirements
- Completes standard transactions using a limited number of systems and/or applications
- Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion
- Excellent working knowledge of various software packages including MS Word, Excel, Access, Outlook and Lotus Notes
- Excellent communication skills (both written and verbal)
- Demonstrated problem solving and time management skills
MUST HAVE:
- Fast-paced, multitasking, work well under pressure
- Understanding of AML Compliance
- Computer Skills – MS Suites Excel: basic understanding
- Typing speed min 60-65 wpm
- Previous admin work/ previous Ops officer work
- Strong oral and written communication skills
- Excellent working knowledge of various software packages including MS Word, Excel, Access, Outlook
NICE TO HAVE:
- Banking Experience/ Previous financial institution
- Knowledge of Host applications and C3 considered an asset
The pay range that the employer reasonably expects to pay for this position is between CA$22.00 and CA$26.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.
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