Operations Officer II X 8

Job Title: Operations Officer II X 8
Location: Toronto, ON (Hybrid)
Estimated Duration: 6 Months

Job Description:
CUSTOMER

• Perform routine to broad tasks, follow established procedures, and investigate straightforward problems to identify and implement the most suitable solution
• Complete investigations – report / escalate risk issues or process gaps identified
• Perform a variety of AML and Sanctions/ABAC information gathering activities as a part of FCRM regulations
• Providing support of AML and Sanctions/ABAC related activities and transactions to resolve business issues
• Review banking transactions to ensure they are within the bank and regulatory thresholds and guidelines
• Forward unusual transactions and supporting information for further review
• Perform a variety of research activities including addressing research discrepancies
• Identify opportunities to improve service delivery and support process improvement initiatives

SHAREHOLDER

• Prioritize own workload to meet SLA requirements for service and productivity
• Support the timely and accurate completion of business processes and procedures
• Escalate non-standard or high-risk activities as necessary
• Ensure necessary due diligence to support the accuracy of all transactions / activities
• Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients
• Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations
• Support and participate in process improvement opportunities
• Contribute to the preparation of procedural documents in support of day-to-day operations
• Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

• Works within established guidelines, accountable for completing routine transactions or low- moderate risk, repetitive processes within a standardized framework
• Completes transactions using a limited number of systems and/or applications
• Manages their own workload, coordinating tasks and services with others
• Identifies and assesses issues in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
• Minimal decision-making authority
• Limited or first level (initial) interaction with internal partners
• Requires working knowledge and skills developed through formal training or work experience
• Generally, reports to a Team Manager

MUST-HAVE Hard Skills:

• Prior experience dealing with confidential customer information
• Basic to intermediate Excel skills (working with filters, copy and pasting, how to use macros)

SOFT SKILLS:

• Strong communication skills (written and verbal)
• Strong interpersonal skills are required
• Self-motivated, well organized, able to work both independently and in a team environment
• Attention to detail and someone who is a self-starter and adaptable

NICE-TO-HAVE

• Prior banking or financial institution experience
• Prior corporate or professional work experience
• ACAMS certification
• AML knowledge/experience
• Bilingual (English and French)