Payment Quality Assurance Analyst

Role: Payments Quality Assurance Analyst

Location: Scarborough, Ontario 

Work Model: Hybrid, Full-Time Permanent ( 2-3 days onsite) 

Reporting to the Vice President, IT Operations, Security & Compliance the Payments QA Analyst primary mandate is to perform Quality assurance and applications support functions for the payment services team.

Key Responsibilities – Quality Assurance and Application Support

· Able to perform testing and Interchange certification tasks/activities for various Payment networks such as MasterCard, Visa, Interac, American Express, JCB and China Union Pay

· Understands Payment devices/applications such as Point-of-Sale, ATM, Mobile, etc.

· EMV transaction processing and testing

· Knowledge of Payment applications and Simulators (MDSS, VTS, ASSET, etc.)

· Good knowledge of ISO Fields and Messages, VISA, and MasterCard interfaces

· Documentation of test artifacts and adherence to industry best practices

· Ensure all required tasks are carried out with high quality and are completed on time

· Investigation/analyze technical issues and providing as many details as possible to development team members

· Ensure resolution of technical issues (Start to finish)

· Regression testing and releases for in house developed payment applications

· Assist Payment Services team in automation of testing and associated activities

· Perform required operations for systems/applications managed by the department

· Support production implementation-related activities such as planned system maintenance activities/tasks

· Other tasks as assigned by the manager

Core Competencies

· Excellent interpersonal and communication skills (verbal and written); well organized, able to prioritize and complete tasks promptly, with minimum guidance or prompting

· Problem determination and escalation/resolution (wherever possible)

· Demonstrate good aptitude to learn and understand business usage of the system and make suggestions for continuous improvement.

QUALIFICATIONS

· College diploma in Computer Science, Computer Engineering, Information Technology, or related area.

· Experience in banking and payment technologies

· Effective in promoting a positive and productive environment

· Strong verbal and written communication skills

· Fluency in English

· Familiar with the software development life cycle is an asset

Technical skills Must have:

· Microsoft windows environment

· Microsoft Office suite of products (Office 365)

· Web browsers (Chrome, Firefox, Edge, etc.)

· Database tools such as Microsoft SQL

· Defect Management tools: JIRA, Confluence

Nice to have:
EMV tools such as ICC Sim, Collis

· Knowledge of automation testing tools such as Selenium, JMeter, Grinder