Platform Manager, Loyalty and Partnerships

Platform Manager, Loyalty and Partnerships
Full Time Permanent
Toronto 4 days on site 

Position Summary
We are currently looking for a results-driven, customer centric leader who can champion and lead initiatives that impact the growth of our Loyalty Program. This individual will be responsible for bringing the platform’s capabilities to market through various channels, managing stakeholders, and overseeing delivery excellence and QA engineering. Managing multi-stakeholder initiatives, focuses on technology initiatives aimed at driving customer engagement, growing the effectiveness of personalization platforms, and acquiring more customers into the program. This role will be critical in the delivery of innovative, valuable, and reliable, end to end business and technical solutions aligned with business needs and priorities.
Additionally, this role will act as a partner and enabler to business teams. This would require developing a deep understanding of the loyalty business and existing platform capabilities to build the credibility required to guide technology decisions in context of business considerations.

Key Accountabilities:

• Develop in-depth understanding of financial and strategic factors from both business outcomes and technology delivery performance perspectives.
• Ensure new solutions are aligned with the business road map and poised to deliver key outcomes.
• Plan and execute the delivery of initiatives such as new strategic loyalty partnerships, accountable for successful delivery, meeting business outcomes.
• Be accountable for the technology enablement of business capabilities.
• Responsible for delivering on financial commitments by maintaining disciplined budget management, driving forecast accuracy.
• Develop an integrated technology roadmap aligned to agreed upon business capabilities and priorities.
• Design and deliver modern, sustainable technology solutions required to operate our loyalty program.
• Manage timely and efficient delivery using an appropriate mix of internal and external resources.
• Lead change required to move the organization forward in an agile approach, with a focus on delivering business outcomes.
• Facilitate an agile delivery process, managing product and platform teams to establish a continuous delivery backlog of priorities.
• Build and manage a knowledgeable, engaged and aligned product team.
• Manage the relationship with all assigned vendors delivering IT services or applications to the business.
• People management responsibilities.

Key Relationships:

• Business Leaders and Product Owners from stakeholder groups
• AVP and ADM peers within Technology teams
• Vendors and partners providing technology and consulting services 

Who you are:
We are looking for high performing individuals who are:

• Capable of building, launching, and managing projects/programs that drive results for our customers.
• Creative thinkers, take initiative and are agile and innovative, who can manage in an environment of change and ambiguity to help make bold and strategic moves in a rapidly evolving retail environment.
• Demonstrates full accountability for team outcomes — proactively identifying issues, taking initiative to resolve them, and driving solutions to completion — while empowering others to take ownership and succeed.
• Problem solvers with the ability to analyze and prioritize in the spirit of meeting business objectives.
• Outcome focused, critical thinkers with the ability to analyze and visualize, to ensure continuous improvement across our business.
• Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward.
• Inclusive leaders who build and develop teams that effectively anticipate and respond to disruption, while consistently delivering strong performance.

Experience Requirements:

• 5+ years Senior Technology leadership experience (Loyalty Domain, Epsilon Platform experience will be preferred)
• Sound knowledge of Marketing and Loyalty applications and supporting infrastructure would be an asset
• Sound knowledge of technology within a retail environment would be an asset
• Successfully demonstrated performance mind-set and fiscal discipline in projects & teams managed
• Exceptional leadership skills demonstrated in complex, dynamic organizations
• Experience with application development trends and methodologies such as SAFe (agile, product / platform teams)
• Excellent communication skills, with the ability to communicate both technical and business concepts, as well as strong presentation skills
• Experience with Google Ad Manager, Criteo, Salesforce Media Cloud, and knowledge on Data Centralization preferred.

 

Competency Requirements:

• Customer-focused
• Relationship builder
• Strategic-minded
• Change agent
• Technologically Savvy