Job Title: Problem Management Specialist
Location: Midtown Toronto or Brampton (flexible)
Work model: Hybrid, with on-site presence based on team and business needs
Estimated Duration: Fulltime
Client: Canadian Tire
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Why this role matters
When something breaks, most teams fix the symptom and move on.
This role exists to stop the same problems from happening again.
As a Problem Management Specialist, you’ll help turn incidents into insight — identifying root causes, spotting patterns, and working with teams to drive real, lasting improvements in how services operate.
This is a hands-on role for someone who likes asking why, connecting the dots, and making things better over time.
What you’ll spend your time doing
- Leading root cause analysis (RCA) for recurring or high impact issues
- Turning incident data into clear trends, insights, and recommendations
- Building and maintaining practical workarounds and permanent fixes
- Keeping the Known Error Database meaningful and usable (not shelfware)
- Partnering with technical and service teams to drive follow-through
- Helping shape how problems are identified, tracked, and learned from in practice
What makes this a great fit
- You have 2+ years experience in IT support, operations, or problem management
- You’re curious, analytical, and comfortable digging into messy issues
- You care about documentation that actually helps people
- You like collaborating — this role works across teams every day
- ITIL Foundation is required
If you want a role where your thinking and follow-through directly improve stability and reliability, this is a great place to grow.
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
The pay range that the employer reasonably expects to pay for this position is between CA$53,000 and CA$88,000
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.
Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!