Job Title: Program BSA – AI/Appian
Location: Toronto, ON (Hybrid)
Estimated Duration: 12 Months
Any specific tools/skillset: Providing analyzing to help break down work for a large enterprise project
Core Qualifications
- 5+ years of experience as a Business Systems Analyst or Business Analyst in large-scale technology programs
- Proven experience managing end-to-end requirements across complex, multi-stream initiatives
- Strong experience translating business requirements into technical specifications
- Hands-on experience working in Agile delivery environments (Scrum, SAFe, or similar)
Domain & Technology Experience
- Experience working on digital transformation or modernization programs
- Familiarity with API-based architectures and integration patterns
- Exposure to Appian or other BPM / low-code platforms is strongly preferred
- Understanding of AI-enabled solutions or data-driven decisioning systems is an asset
- Experience in insurance, underwriting, or financial services is highly desirable
Technical & Analytical Skills
- Strong skills in process modeling (BPMN or equivalent)
- Experience writing user stories, functional specs, and acceptance criteria
- Ability to interpret and contribute to technical design discussions
- Familiarity with data mapping, integration requirements, and system interfaces
Soft Skills
- Excellent communication and stakeholder management skills
- Strong analytical thinking and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced program environment
- Strong facilitation and workshop leadership skills
- High attention to detail and commitment to quality
Nice-to-have
- Experience with underwriting systems or medical underwriting processes
- Appian knowledge or certification
- Exposure to AI/ML use cases in operations or decisioning
- Experience working in regulated environments
Role profile description:
We are looking for a Program Business Systems Analyst (BSA) to play a critical role in delivering a large-scale underwriting modernization program. This role is responsible for managing the day-to-day analysis and requirements lifecycle across the program, ensuring business needs are effectively translated into clear, actionable technical requirements.
The program will leverage modern technologies including APIs, Appian, and AI-driven capabilities to transform medical underwriting processes, improve decisioning, and enhance customer and advisor experiences.
As a Senior BSA within the program, you will act as a bridge between business and technology teams, driving clarity, alignment, and execution across multiple workstreams.
What you will do
- Lead and manage end-to-end requirements gathering, analysis, and documentation for a complex, multi-stream program
- Partner with business stakeholders to understand and document current and future-state underwriting processes
- Translate business needs into detailed functional and technical requirements, including process models, user stories, and acceptance criteria
- Work closely with engineering teams to break down requirements into deliverable components ready for development
- Support solutions leveraging Appian workflows, API integrations, and AI capabilities
- Facilitate backlog grooming, sprint planning, and prioritization activities with product and delivery teams
- Ensure requirements are well-defined, testable, and aligned with program objectives
- Collaborate with solution architects and developers to ensure feasibility and alignment with enterprise standards
- Support UAT planning, execution, and issue resolution alongside business stakeholders
- Track dependencies, risks, and issues related to requirements delivery across the program
- Drive continuous improvement in requirements practices, documentation standards, and delivery efficiency
The pay range that the employer reasonably expects to pay for this position is between CA$90.00 and CA$100.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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