Job Title: Project Coordinator – IT III
Location: Toronto, ON
Estimated Duration: 4 Months
Description:
Summary: The project coordinator provides additive execution capacity to the AI Adoption team during a period of accelerating adoption and rising operational load. This tole will support:
Documentation
- Keep the user guide and reference documentation current as the product evolves.
- Track changes to dashboard and reflect them in user-facing docs.
- Maintain a clear change log so users can see what's new.
- Monitor dashboard changes and validate that documentation has been properly updated.
User onboarding & enablement
- Onboard new users to the AI adoption dashboard.
- Build, refresh, and maintain enablement materials (quick-start guides, walkthroughs, FAQs).
- Respond to first-line user questions and escalate edge cases to the Program Manager and technical team.
- Create a user distribution list for documentation distribution, events, and updates
Intake, triage & feedback
- Manage the incoming questions, requests and feedback queue across email, Teams, and feedback channels.
- Triage by urgency and category; route to the right owner; close the loop with requesters.
- Surface recurring themes and friction points to inform roadmap and enablement priorities.
- Create Jira stories based on trending feedback from users.
Program operations & administrative support
- Keep recurring processes running on schedule (cadence meetings, communications, reporting cycles).
- Support product owner with ad hoc AI adoption initiatives.
Required qualifications
- 4+ years in complex project environment, operations, customer success, or enablement roles, ideally within technology, or analytics teams.
- Highly organized, self-directed, and comfortable operating in ambiguity.
- Previous project coordination experience
- Excellent customer service skills
- Ability to work in a team environment
- Familiarity with measurement, metrics, and analytics dashboards (Power BI or similar) from an end-user or admin perspective.
- AI knowledge and interest
- Strong written communication; effective in producing clear, accurate user-facing documentation.
- Proven ability to manage a multi-channel intake queue and keep commitments visible.
- Working proficiency with Microsoft 365 (Teams, Outlook, SharePoint, Excel, PowerPoint) and Copilot.
Preferred qualifications
- Exposure to AI/GenAI adoption, change management, or developer enablement programs.
- Bachelor's degree in a technical or business-related field
- Over 4 years of experience
The pay range that the employer reasonably expects to pay for this position is between CA$44.00 and CA$49.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
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