Quality Assurance Lead

Quality Assurance Specialist

The Technology Quality Assurance Services unit provides software testing expert advise and services to various technology programs to ensure a standardized and consistent implementation of QA best practices.
 
The team is seeking to engage a specialized Software Testing consultant who bring deep expertise across various testing disciplines and methodologies. The consultant will support the delivery of high-quality software solutions by contributing to validation and testing activities at different levels of project execution.

The scope of work includes, but is not limited to:
•            Providing expert-level software testing services across multiple domains such as:
o            Functional Testing o Regression Testing o Test Automation o Mobile Testing o API Testing o Performance Testing
•            Applying testing practices effectively within diverse development methodologies including:
o            Waterfall o Agile
o            Hybrid approaches
•            Supporting testing efforts across various platforms and environments, including:
o            On-premise systems o Cloud-based solutions
In some cases, the consultant may be required to serve in leadership roles such as Quality Assurance Leads, where responsibilities extend beyond technical testing expertise to include:
•            Test planning and strategy development
•            Coordination of testing activities across teams and work packages
•            Oversight of quality assurance deliverables
•            Stakeholder communication and reporting
The selected consultant must demonstrate proven experience in software testing, adaptability to different project contexts, and the ability to contribute to the successful delivery of high-quality software products.
 
Assignment Duties
The Software & Infrastructure Tester is responsible for:
Performing the application Testing and Quality Assurance activities including System Integration Test, Regression Test and Stress/Load Test.

Participating in planning and estimating the activities required to test the new solutions, enhanced applications and migrated tools 
Participating in the development of Test Plans, Test Cases and Test Scripts. Providing advice to business users for the development of Test Cases for User Acceptance Test.
Executing the tests as required, performing issue tracking and resolution.
 
The Quality Assurance (QA) Specialist plays a critical role in ensuring the delivery of high-quality software solutions by designing, executing, and managing testing activities throughout the software development lifecycle. The QA Specialist will work collaboratively with cross-functional teams to validate system functionality, performance, and usability, and ensure alignment with business requirements and quality standards.
 
Key Responsibilities:
•            Test Design & Planning o Design comprehensive manual and automated testing processes, including test plans, test cases, and test scripts.
o            Develop functional, system, regression, integration, load, and performance test scenarios based on project requirements.
o            Collaborate with development leads and business analysts to design and create test data to support test execution.
•            Test Execution & Management
o            Perform various types of testing manually and/or using automation tools, including: 
?            System Testing
?            Functional Testing
?            Regression Testing
?            Integration Testing
?            Usability Testing
o            Execute test cycles, monitor progress, and manage defect resolution and issue tracking.
              o Maintain detailed records of test results and discrepancies using designated QA tools.
•            Coordination & Collaboration o Work closely with project managers, development managers, system administrators, architects, and database administrators to ensure testing activities are aligned with project timelines and technical requirements.
o Assist business users in conducting User Acceptance Testing (UAT), providing guidance and support as needed.
•            Quality Assurance Leadership o Lead testing efforts for assigned projects, including planning, coordination, and oversight of QA activities. o Assess risks to quality based on verification and validation results and provide recommendations for mitigation.
o Implement and maintain quality processes that support development and production change management.
•             Reporting & Communication o Manage the full-cycle process for documenting and communicating test discrepancies and defects to appropriate stakeholders.
o Provide regular updates on testing progress, issues, and outcomes to project teams and management
 
Qualifications  
•            Post-secondary degree in Computer Science, Electronic Engineering, or a related discipline.
•            Certification in Software Quality Engineering or an equivalent credential is considered a strong asset.
•            Minimum of 5 years of experience performing testing for large-scale applications, including on-premise web solutions, cloud-based integrations, and mobile platforms.
•            Strong understanding of the System Development Life Cycle (SDLC) and experience working within Waterfall, Agile (Scrum), Hybrid, and DevOps environments.
•            Excellent analytical skills in business processes, information systems, information management, and web UI design and accessibility.
•            Strong written and verbal communication skills, with the ability to collaborate effectively across multidisciplinary teams.
•            Experience coordinating testing activities with project managers, developers, system administrators, and other stakeholders to ensure alignment and timely delivery.

Technical Capabilities:
 •            Extensive hands-on experience with all layers of testing—Unit, UI, Component, Integration, System, Regression, Performance, Penetration, and User Acceptance Testing—across web-based, mobile, and cloud platforms.
•            Skilled in implementing automated testing using tools such as Micro Focus UFT, TOSCA, Selenium, Cucumber, Serenity (BDD), and Gherkin, as well as conducting performance testing with JMeter and OpenText Load Runner.
•            Strong experience in executing test cycles, analyzing results, and managing the full defect lifecycle using tools like OpenText ALM, OpenText Octane, JIRA, Visual Studio, Confluence, etc.
•            Proven ability to execute testing activities on specialized platforms including ServiceNow, Salesforce, SAP, or equivalent.
•            Demonstrated capability in analyzing business requirements and user stories to design test scenarios, develop test cases and scripts, prepare test data, and assess results for quality assurance.

Deliverables
•            Design and deliver detailed manual and automated test plans, test cases, and test scripts aligned with business requirements and project objectives.
•            Perform and document results for various testing types (functional, regression, integration, system, performance, usability, and UAT) across multiple platforms and environments.
•            Maintain accurate records of test discrepancies and defects using designated QA tools, and provide timely reports and recommendations to stakeholders.
•            On as needed basis, develop and implement automated testing frameworks and scripts using tools such as Micro Focus/OpenText UFT, Selenium, Cucumber, and Serenity (BDD), etc.
•            On as needed bases, conduct load and stress testing using tools like Load Runner or JMeter and deliver performance analysis reports with actionable insights.
•            Collaborate with business analysts and developers to create and manage test data and scenarios that support robust validation of business processes.
•            Support the implementation of quality assurance processes and contribute to the continuous improvement of testing practices within Agile, DevOps, and traditional environments.