Records & Information Management Specialist (QA/BA)

Job Title: Records & Information Management Specialist (QA/BA)

Location: Winnipeg, MB (Hybrid)

Estimated Duration: Fulltime

About our client
Our Client is Manitoba’s only Total Solutions Provider (TSP), delivering enterprise-level IT services that combine the best people, processes, and partners. We provide next-generation cybersecurity, managed IT services, professional IT consulting, business intelligence, and field services to clients across healthcare, aviation, manufacturing, public sector, education, and more.
From our headquarters in Winnipeg, with additional locations in Thunder Bay and Calgary, we help organizations improve efficiency, workflow, and operational uptime while reducing IT spend.

Position Overview
The Records & Information Management Specialist (QA/BA) is a net-new function that acts as the glue between ETS divisions—NOC, SOC, engineering, risk/GRC, and client onboarding.
This role is responsible for:

• Designing and maintaining the framework and workflows for documentation, records, and configuration information.
• Ensuring ETS is audit-ready at all times.
• Owning where information lives, how it’s structured, and whether it is complete, current, and accessible.

You’ll work closely with managers and leaders across multiple teams, supporting both day-to-day operational needs and the onboarding of new client organizations.

Key Responsibilities
Documentation & Records Framework

• Design, implement, and maintain the documentation and records framework (where documents live, how they are organized, naming conventions, retention, etc.).
• Ensure all documentation related to configuration, access, audits, and client environments is consistent, version-controlled, and easy to locate.
• Monitor for incorrect or inconsistent document storage; proactively engage with teams to correct and coach on the framework.

Audit & Compliance Readiness

• Ensure that audit-related data and documentation are complete and accessible before audit cycles.
• Work closely with the GRC / Risk team to maintain compliance evidence and artifacts.
• Identify gaps in documentation or data quality and drive remediation activities.

Onboarding of New Clients

• Serve as a key resource for onboarding 3–4+ new client companies per year, ensuring:
• All incoming documentation (from outgoing MSPs or the client) is captured.
• Configuration, access, and records are stored correctly in the agreed structure.

• Provide a final “readiness check” at the end of onboarding:
• Confirming that required documentation, records, and configuration details are all present and in the right place. Cross-Team Collaboration
• Work closely with:
• NOC Manager, SOC/operations leads, engineering leads, and risk/GRC.
• Professional services / project teams where documentation and record-keeping are required.

• Act as a central point of accountability for “what’s in the pipes” – the flow of documentation and records between teams. Quality Assurance & Business Analysis
• Apply QA principles to process, data, and documentation quality, not software testing.
• Support the evolution of documentation and record-keeping workflows:
• Gather input from stakeholders.
• Identify pain points (e.g., missing docs, unclear ownership).
• Propose and help implement process improvements.
  Required Qualifications
• Education
• Post-secondary diploma or degree in Business Administration, Business Information Technology, or a closely related field.