Sales Support Specialist

86717
Markham, ON
Contract
1 hour ago

Job Title: Sales Support Specialist

Location: Markham, ON (Onsite)

Estimated Duration: 12 Months

Markham, ON | On-site | Full-time

Our client, a global leader in industrial and energy technologies, is looking to add a Sales Support Specialist to their team in Markham. In this role, you will work closely with Territory Sales Managers to support the growth of a defined region, acting as a key point of contact for customers and internal stakeholders.

You will operate within a well defined framework, following established processes for order management, customer support, and financial follow up. This role is ideal for someone who thrives in a structured environment, enjoys partnering with sales, and is committed to delivering a strong customer experience.

What you will be doing

  • Support sales growth in an assigned geographic area to help achieve financial targets across multiple P&L lines

  • Manage customer accounts by phone and email, following up on administrative items and providing troubleshooting support on orders, account status, and related issues

  • Execute day to day operational tasks including:

    • Account creation

    • Item setup

    • Management of E commerce platform orders

    • Following internal business processes and policies to ensure compliance

  • Provide presales support (ITO), including handling customer inquiries and preparing quotes

  • Own order entry and order management (OTR), coordinating all parties involved from pre booking through to shipment and invoicing

  • Act as a key finance support contact for customers and the sales team regarding billing issues, credit memos, collections, payments, and credit card transactions

  • Identify and act on opportunities for continuous improvement that enhance customer satisfaction, productivity, and cost control

  • Build strong customer relationships through clear, consistent communication

  • Work toward predefined targets and metrics, with a strong focus on KPIs

What we are looking for

Must have

  • Bachelor’s degree or diploma from an accredited college or university

  • Minimum 3 years of experience in a customer service or sales support role

  • Strong verbal and written communication skills

  • High proficiency with Microsoft Office

  • Working knowledge of SAP

  • Proven ability to work effectively in a team environment with a strong customer focus

Nice to have

  • Experience in field activities, Sales Support, or Salesforce

  • Prior experience in a manufacturing environment, especially with basic supply chain knowledge

  • French language skills

  • Strong analytical skills and a continuous improvement mindset

  • Comfortable working in a fast paced, high pressure environment with multiple priorities

  • Strong organizational and time management skills, with high initiative and problem solving ability